We have multiple different ways for you to pay your housing rent.
You can check your payments or request a rent statement at the Tenant Portal
Pay your rent online
To pay your housing rent online you need a debit or credit card and your 10-digit rent account number.
Use this form if your rent account number starts with 9:
Use this form if you're a former OX Place resident and your rent account number starts with 1400:
Pay your OX Place rent arrears online
Also see Pay your garage rent online.
Set up a Direct Debit
There are a few ways you can request to set up a Direct Debit, you can:
- download the Direct Debit form and return the completed form to us by post
- ask for a Direct Debit form to be posted to you - Make an enquiry to the Rent Team
- set up a Direct Debit over the phone - request a call back at the Tenant Portal
Payment dates to choose for paying housing rent are 5th, 15th or last working day of the month. For garage rent its 5th or 15th. If dates fall on a weekend or bank holiday, payment is usually taken the next working day.
Pay your rent by phone (automated)
Use our 24-hour automated telephone service to pay your rent. You need:
- your debit or credit card
- your 10-digit rent account number starting with 9 (or 1400 if you're a former OX Place resident).
To pay by phone, Ring the customer services number and select option 1.
Please allow up to three working days for the payment to process.
Pay your rent by cash, cheque or debit card
Pay rent at any UK post office or Paypoint outlet. You need your rent payment card or your personalised barcode (find this on your quarterly rent statements).
If you need a replacement card or barcode you can speak to customer services. You can also order a personalised barcode online.
For more information about these payment methods see Ways to make a payment.
Set up a standing order
A standing order is something you set up with your bank. You choose the amount that you send. It's important to choose the right amount to avoid accidently falling into arrears. To set this up, either:
- contact your bank or use your banking app if you have one - find our bank details at Ways to make a payment.
- ask us to post a Standing Order form which you must then complete and return to your own bank - Make an enquiry to the Rent Team
Pay your rent with Universal Credit
If you receive Universal Credit, this normally includes money for rent, which you are responsible for paying to us.
In some circumstances, you can ask for your rent to be paid directly to Oxford City Council to help you manage your payments.
If you need advice or support with paying your rent using Universal Credit, please contact us as soon as possible. You can speak to customer services or request a callback from the rent team.
Pay your rent with Housing Benefit
If you're eligible for Housing Benefit, you can have it paid directly to us. If it doesn't cover your full rent and service charge you'll need to pay the difference in another way.
For support and to apply please visit or speak to our Customer Service Centre.
