You can do most things more easily and quicker online and we encourage you to use our online services where possible.
We also understand that not everyone can use self-service and some things are easier to resolve by speaking to someone.
Ring us
8am to 5pm, Monday to Friday (except bank holidays)
- Call 01865 249811 and choose from the options so your call can be routed to the right team or service
- If you don't know which option you need, hold and you'll be queued to speak to a general adviser
- We will answer your call as quickly as possible - call waiting times are longer when it's busy, usually Mondays (see Average call volumes)
Evenings, weekends, bank holidays
- We operate an emergency service only
- call 01865 249811 and our automated service will direct you or see Out-of-hours emergency contacts
All calls (inbound and outbound) may be recorded for quality monitoring or detection of fact or fraud.
Visit us in person
We offer face-to-face meetings at our Customer Service Centre in Oxford Westgate Library.
Open hours are 10am to 3pm on Mondays, Wednesdays and Fridays
We're closed on Tuesdays, Thursdays, weekends and bank holidays.
Location
Please don't post anything to this address. If you need to send something in the post, see Write to us.
Oxford Westgate Library
2nd floor
228 The Westgate
Queen Street
Oxford OX1 1PE
When you arrive at the library, go to the second floor. We are on the right as you walk through the entrance.
For directions we recommend Oxford Westgate Library on Google maps.
For library open hours see Oxford Westgate Library at the Oxfordshire County Council website.
