Contact us

New to Oxford?

Useful information for people moving to Oxford, from arranging Council Tax to applying for a school place.

Welcome to Oxford

Pay it online Pay for a service, rent, fine or penalty notice

Report it online Report an issue or tell us about a change

Apply for it online Apply for a Council service, licence, benefit or discount

When you use the website to self-serve, rather than using the telephone, everyone benefits.

Faster processing - applications, reports and changes made online go directly to the right team and can be dealt with more quickly
Frees up customer service teams - our customer service teams can better support people who can't use online services
Shorter call waiting times - fewer people calling means those who can't use the online services or need urgent help can get through faster
Better live webchat support - live webchat can stay open longer when call lines are less busy, helping you get support faster than on the phone
Saves money for essential services - self-service is more efficient and costs less, so the council can spend more on essential services

Other ways to get in touch

Do it online if you can - our online services are available 24/7, your request will be processed quicker and you'll help us save money. If you're unable to use our website, you can ring us. Phone lines are open from 8am to 5pm, Monday to Friday (closed on bank holidays).

Telephone: 01865 249811

New to Oxford?

Other ways to get in touch

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