If you need to report an issue, order a service, pay for something, or find information, you can do it easily on our website - see our online services.

By Phone

Call us on 01865 249811.

Our phone lines are open Monday to Friday, from 8am to 5pm but not on weekends and bank holidays when we only operate an emergency service. Mondays are our busiest day so to avoid waiting longer to get through to an officer, please consider phoning later in the week if your query is not urgent.

You can find telephone contact details at the bottom of most information pages.

In person

We offer face-to-face meetings at Oxford Westgate Library, Queen Street, Westgate, Oxford, OX1 1DJ.

Opening Hours

We are open on Mondays, Wednesdays, and Fridays from 10am to 3pm. Before visiting us we encourage you to take a look at our online services. If you visit our website you can chat with one of our officers using our webchat facility.

See all our offices.

In writing

When writing to us, please mention the department you are contacting. If replying to a council employee, include their name and department to ensure timely processing.

Our post box is now at the Town Hall. Mail is collected daily and processed the next working day.

Our postal address is: Oxford Town Hall, St Aldate's, Oxford, OX1 1BX.

If you do contact us by post:

  • usually, we don’t need original documents - send copies unless we specify otherwise
  • if you must send original documents, attach a return address
  • we’re not responsible for the loss or damage of original documents

By email

You can also email us. Find our contact details at the bottom of most information pages.


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