Contact Us

Online 

You can report issues, order services, pay for things, and find information quickly and easily on this website. 
See our online services

You can also send us a query using the email contact details at the bottom of many information pages

Phone 

Main contact number: 01865 249811

Phone lines open 8am to 5pm, Monday to Friday (excluding Bank Holidays).

Telephone contact details are also included at the bottom of many information pages.

In Person

From 12 April 2021 the City Council will once again be offering residents face-to-face meetings with Council staff.

To ensure the protection of both staff and customers, significant Covid-19 health and safety measures will be in place.

Limited hours opening

The St Aldate's Customer Service Centre will be open on Mondays, Wednesdays and Fridays from 10.30am to 1pm, and 2pm to 3.30pm only. The service will be for limited hours to avoid customers travelling at peak times. The Council is advising customers to book an appointment by phoning 01865 249811.

Additionally, Rose Hill Community Centre remains open for facilitated video face-to-face appointments on Tuesdays and Thursdays, from 9:30am to 4:00pm. This is an appointment only service.  To make an appointment please phone 01865 249811.

Safety measures put in place

To ensure the protection of both staff and customers, significant Covid-19 health and safety measures will be in place.

All customers will be greeted by a staff member who will check that it is safe to enter the building. Visitors will be asked to use a mobile phone to scan a QR code or provide full contact details for track and trace purposes. Additional safety measures put in place include:

  • signage, hand sanitising stations, Perspex screens and deep cleaning
  • face coverings to be worn by staff and customers (except for those who are exempt)
  • surfaces will be sanitised after every visit
  • a one-way system in place to ensure social distancing
  • no self-service computers in use.

The City Council wants to encourage customers to use online services where they can, through the Council's website, where they can talk to officers through the webchat service. Video calls from home are also available by phoning the Customer Contact Centre on 01865 249811.

Oxford City Council,
St Aldate's Chambers
109 St Aldate's
Oxford, OX1 1DS

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