Self-serve online
If you need to report an issue, order a service, pay for something you can do this easily on our website. Find our online services at Do it online.
You can also try our search feature at the top of every page.
Chat Online
If you're struggling to find what you need on our website you can use web chat to speak with our customer service team.
Web chat is usually active Monday to Friday, from 8am to 5pm (except bank holidays) but may be unavailable when the phones are very busy (usually a Monday).
Our web chat uses cookies, so you'll need to accept these before you see the chat box (usually positioned at the bottom of the website). To accept cookies, select the 'Set my cookie preferences' button, change Web chat cookies to 'active' then choose 'Save settings'.
Visit us in person
We offer face-to-face meetings at Oxford Westgate Library, Queen Street, Westgate, Oxford, OX1 1DJ and we're open on Mondays, Wednesdays, and Fridays from 10am to 3pm.
Before visiting us we encourage you to use our online services.
Write to us
When writing to us, please mention the department you are contacting. If replying to a council employee, include their name and department to ensure timely processing.
Our post box is now at the Town Hall. Mail is collected daily and processed the next working day.
Our postal address is Oxford Town Hall, St Aldate's, Oxford, OX1 1BX.
If you do contact us by post:
- usually, we don’t need original documents - send copies unless we specify otherwise
- if you must send original documents, attach a return address
- we’re not responsible for the loss or damage of original documents
Contacting us by email
Some pages include team email addresses but residents are encouraged to self-serve online as much as possible as this helps save resources.
Try using the website search feature (at the top of the page) to find what you need.
If you can't find the information you want or are struggling to use an online form and there is no email address on the page, please send a comment using our feedback form.
By Phone
Residents are encouraged to self-serve online as much as possible as this helps save resources. Please see our Do it online pages or try the search feature (at the top of the page) to find what you need.
Call the main contact centre on 01865 249811 if:
- you're unable to self-serve, such as you can't find the information you need on our pages or you're having problems using an online form
- web chat is not available
- there is no team telephone number or email address on the web page or section you're using
- you're unable to use our complaint, compliment and comment service
Our phone lines are open Monday to Friday, from 8am to 5pm but not on weekends and bank holidays when we only operate an emergency service.
Mondays are our busiest day, so if your query is not urgent, please consider phoning later in the week to avoid waiting longer to speak to an officer.
Send online feedback
Your feedback helps us improve our services. Make a comment, compliment, or complaint about any aspect of our service.
Translations and Interpreting
Please see our page about translations and Interpreting
