Our live webchat allows you to speak with one of our customer service officers over the web. We don't use AI agents so this feature is only available during open hours and when capacity allows.
Allow webchat cookies to use webchat
Our webchat sets cookies on your device. Because of data protection legislation you must consent to these webchat cookies to be able to access it.
If we've switched webchat on and if you've accepted cookies already, you'll see a 'chat with us' tab at the bottom of your screen. Select that and follow further instructions.
If you haven't yet accepted cookies, here's how:
- click or tap the 'set my cookie preferences' button
- select 'Web chat'
- slide the 'inactive' bar to 'active'
- click or tap 'Save settings'
Read about why we need your permission to set cookies and similar technologies at the Information Commissioner's Office website
Best ways to get in touch
Use online services if you can (these are available 24/7, your request will be processed quicker and you'll help us save money).
