Webchat is usualy available on Monday to Friday (except bank holidays) between 8am and 5pm. We switch it off when phones get very busy (see average call volumes by day)
Our webchat sets cookies on your device. Because of data protection legislation you must consent to these webchat cookies to be able to access it.
If you've accepted cookies already and webchat is switched on, you'll see a 'chat with us' tab at the bottom of your screen. Select that and follow further instructions.
If you haven't yet accepted cookies, here's how:
- click or tap the 'set my cookie preferences' button and choose '
- select 'Web chat'
- slide the 'inactive' bar to 'active'
- click or tap 'Save settings'
Read about why we need your permission to set cookies and similar technologies at the Information Commissioner's Office website
