We are committed to helping you manage your rent payments while maximizing our income and reducing rent arrears.
This page provides a clear breakdown of how we support you, how we keep you informed, and what happens if you fall behind on payments.
Rent payment options
We will:
- offer you a choice of ways to pay your rent
- offer you a choice of dates to pay your rent by Direct Debit
Account statements and notices
We will:
- write to you every March to inform you of what your rent and other charges will be for the coming year
- provide you with a quarterly rent statement
- provide a dedicated officer to assist with service charge and leaseholder enquiries
Financial support and advice
We will:
- provide you with information on what to do if you fall into arrears and who to contact
- provide you with details of other agencies that may be able to help you prioritise your debts
- deal with your enquiry in a sensitive and confidential manner
- endeavour to work with support workers, social workers or someone legally appointed by you if you are vulnerable or unable to deal with your financial affairs personally
Managing arrears
We will:
- write to you if you fail to pay your rent, to tell you how much you owe and to request payment
- try to contact you to discuss payment - either over the telephone, via email or at a customer service centre
- ask you to make an offer to clear your rent arrears within an agreed timescale
- not ask you to pay an unreasonable amount, but try to reach an acceptable arrangement for repayment with you based on your income
- contact you at every stage of the rent arrears procedure advising you of the amount of rent outstanding and of any action to be taken
Recovery action
We will:
- provide a dedicated officer to pursue former tenants arrears
- inform you throughout of the stage of court proceedings
If you breach your arrangement or fail to make contact with us we will take further recovery action. This could result in:
- third party deductions being taken directly from your benefit to reduce your rent arrears
- a County Court Judgement - this could affect your credit rating
- eviction - repossession of your home
