The Tenant Portal enables council housing tenants to access many tenancy-related services securely and confidentially all from the comfort of your own home, 24/7, all year round.
You can:
- check your rent balance and make a payment
- view your transactions and request a rent statement
- request a payment card, standing order, or direct debit
- request common repairs and view your repair history
- update your contact and household details
- request to get involved in how we run our services
Already registered?
If you are already registered on the Tenant Portal, you can sign in here:
How to register
To register, you need:
- an email address
- your Payment Reference Number - starts with 900, find this on your rent statement or any tenancy correspondence
- your date of birth
All details must match those held by the Council.
Watch our 'How to' videos
We have created some YouTube videos which explain how to register and use the portal.
- watch the Tenant Portal Introduction video on YouTube
- watch the Tenant Portal Introduction (Visual Friendly) video on YouTube
- watch the Tenant Portal Introduction (Visual Friendly Yellow) video on YouTube
- watch the Tenant Portal repairs video on YouTube
