Rent and service charges depend on your property type and the services you receive.
Rent calculations and what it pays for
The government provides a formula for calculating rent, based on local earnings, property values, and bedroom numbers.
Your initial rent is detailed in your Tenancy Agreement. We send you a statement quarterly, showing your payments. You can request a statement and check your payments and balance anytime at the tenant portal.
Rent funds improvements in homes, communities, and tenant services. This includes:
- repair services
- home upgrades
- environmental services
- financial advice
Service charge and what it covers
Service charges cover shared area maintenance and are separate from your rent. The total charge is divided among households using these services. We review and adjust it annually, informing you each March about the next year's charge.
Service charges cover:
- lift repairs
- communal cleaning
- building insurance
- estate management services
Non-payment of service charges breaches your Tenancy Agreement. Contact us immediately if you face payment difficulties.
