No Heating or Hot Water?
If your gas boiler displays F28, E4 or E5, it may be due to the condense pipe from the boiler being frozen.
The condense pipe is normally a white or black 15mm diameter pipe which leads to the outside. You can, if the pipe is easily accessible and the tenant feels competent, pour hot water (not boiling) over the pipe to defrost it.
The boiler will need to be reset and can take up to 15 minutes to reset. If this does not work please call the contact centre on 01865 249811. Please be advised we are experiencing a high volume of calls due to the weather.