If you are a council tenant, use this service to request a routine housing repair and book an appointment.
Routine repairs are problems that do not pose an immediate risk to health or safety. For example:
- leaking taps or dripping pipes
- minor plaster damage or cosmetic repairs
- internal door or cupboard repairs
- faults with non-essential lighting or electrical fittings
Before you request a repair
Check whether any of these apply to you:
- Is it an emergency? Is there an immediate risk to someone's health or safety, or a risk of serious damage to your home?
- Are you responsible for the repair? Some repairs are your responsibility and you may need to pay for them.
- Can you fix it yourself? Some common problems can be resolved without a repair visit.
- Did you buy your home through Right to Buy? We are not responsible for repairs, except where we have a legal obligation.
- Is the repair for a disability adaptation? We will only repair adaptations that we installed.
Request a repair and book an appointment
The quickest way to request a repair and book an appointment is through Tenant Portal.
You will need:
- details of the problem (what it is and where it is)
- photos, if possible
- your availability for appointments
Request a housing repair on Tenant Portal
If you don't have access to Tenant Portal, speak to customer services.
Booking an appointment
You can book your repair appointment through Tenant Portal when you request your repair. You'll be able to choose from a range of appointment slots.
You may not be able to book an appointment on Tenant Portal if your repair:
- needs an inspection first
- is complex or requires specialist work
- is part of planned maintenance scheduled for a later date
- affects a communal area or the outside of the building
If this applies, we will contact you to arrange an appointment.
For larger repairs, we may only offer an all-day appointment to make sure there is enough time to complete the work.
After you request a repair
We'll assess your repair and decide how quickly we need to respond.
Find out how we prioritise and respond to repair requests.
