We carry out a free gas safety check every 12 months in council homes with gas appliances. This is a legal requirement and helps keep you and your household safe.
Our engineers are Gas Safe registered. The service includes a full inspection of your heating system and any gas appliances we have installed.
Check your service appointment
We will send you a reminder when your annual gas service is due. We will book your appointment automatically.
Please wait until you receive your reminder before contacting us. You cannot arrange your gas service before it is due.
You can check your appointment date in Tenant Portal.
Check your gas service appointment in Tenant Portal
To find your appointment:
- Go to 'Repairs' in the menu.
- Select 'Check my gas service date'.
- View the date of your last gas service and your next service appointment, if one has been scheduled.
Speak to customer services as soon as possible if:
- you need to rearrange your appointment
- it's been more than 12 months since your last service and you haven't received a reminder
You must allow us access to your home so we can complete your annual gas safety check. If we are unable to access your home after several attempts, we may take legal action to gain access. You may have to pay the costs of this action.
Prepare for the service
Before your appointment, you should:
- clear the area around your boiler and any gas appliances
- if you have a prepayment gas meter, make sure you have at least £5 credit so we can test your system
- make sure someone aged 18 or over is at home for the appointment
What happens during the service
A Gas Safe registered engineer will:
- inspect your boiler and any gas appliances we have installed
- check the flues and ventilation
- test your carbon monoxide alarm
- make sure your heating and hot water are working safely
The service usually takes between 30 and 90 minutes, depending on your heating system.
We only service gas appliances that we have provided. You are responsible for servicing any gas appliances you own.
Why you need an annual gas service
An annual gas service helps to:
- prevent gas leaks
- reduce the risk of fire or explosions
- help prevent carbon monoxide poisoning
- make sure your heating and hot water are working safely and efficiently
Gas programmers
Some council homes have a gas programmer fitted to help make sure annual gas safety checks are completed on time.
The programmer will:
- alert you 30 days before your gas service is due
- sound an alarm if your service becomes overdue
- limit your heating and hot water until the service is completed
The engineer will reset the programmer after your annual gas service.
