We have a dedicated team to carry out emergency repairs, or temporary repairs to make the situation safe with a view to carrying out a full repair as soon as possible.
The team operates 24 hours a day, 7 days a week, 365 days a year.
The Duty Officer will be able to advise you if your request is an emergency when you contact us.
Repair requests that are not considered an emergency will have to be reported again the next working day during normal working hours. Action will be taken on the next working day.
To report an emergency repair, call us on 01865 249811.
Examples of emergency repairs
Water and sewerage
Examples include:
- blocked drains
- blocked soil stacks
- blocked toilets (if only one toilet in the property)
- header tank leaks
- hot water cylinder leaks
- leaks to incoming cold water pipe
- leaking radiators
- broken stop tap, if unable to turn off when a leak occurs
- toilet cistern leaks
- toilet pan leaks
- washing machine leaks from the supply pipe to the taps (excluding the taps)
- no water supply
- burst pipes
- no hot water (but not from April 30 until 31 October unless there is a medical issue)
- shower repair for a disabled adaptation
Outside and around the property
Examples include:
- unsafe boundary walls
- unsafe chimneys
- other unsafe structures
- boarding up a property
- broken manhole covers on housing land
Doors and locks
Examples include:
- external door handles - when you cannot open the door
- external door locks - when a force entry is needed
- external door repairs, if the door is Insecure
- broken locks to insecure ground floor windows
- security lock(s) in a domestic abuse case
Electrics
Examples include:
- meter cupboard temporary repair (shared areas only)
- no electricity supply to the whole property
- problems with electric supply to lights, dependent on room and if only one light fitting
- problems with electric supply to sockets, dependant on room and circumstance
Gas and fire safety
Examples include:
- faulty smoke alarms
- gas central heating (but not from April 30 until 31 October unless there is a medical issue)
- gas fire
- carbon monoxide detector alarms
