How to request bins, food caddies and sacks

This page explains how to request new and replacement bins, caddies and sacks. It includes bin charges, bin sizes and gives examples of when you must order a new bin.

Sacks

Clear and lilac sacks

If your property cannot accomodate a wheelie bin we provide free clear sacks for recycling and free lilac sacks for rubbish

You don't need to order these. We deliver a 6 month supply of sacks around March/April and again around September/October.

If you run out of clear or lilac sacks before the next delivery is due, get in touch to discuss.

Eco sacks

To order more eco sacks or join the Garden Waste Collection Scheme, see our Eco sack guide.

Bins and food caddies

If your property can accomodate a wheelie bin you must use a green bin for rubbish and a blue bin for recycling. All properties are provided with caddies for food waste.

Bin charges

• food caddies: free
• new and replacement blue and green bins: £36.50
• replacement brown bins: £36.50
• new and additional brown bins: see our brown bin guide

Bin sizes

• standard blue bins: 240 litres, 1070mm high x 581mm wide x 735mm deep
• standard brown bins: 240 litres, 1070mm high x 581mm wide x 735mm deep
• standard green bin: 180 litres, 1070mm high x 482mm wide x 711mm deep
• kitchen food caddy: 5 litres
• external lockable food caddy: 23 litres

When to order a new or replacement bin

If you move house:

• you must tell the Council Tax Team you have moved in before requesting bins
• you can't take blue and green bins with you so must order them if there's no bin at the new property.
• if you have a brown bin you can take it with you but you must update your Garden Waste Subscription

If any of your bins are lost or stolen, you'll need to order a replacement. To help stop this happening:

• bring them back in as soon as you can after collection
• clearly mark them with your address (with a permanent marker, paint or stickers - just don't cover the whole bin)

If any of your bins are damaged or worn:

• you must order a replacement (unless it was damaged by our collection crew as they will arrange a free replacement)
• when we deliver your new bin we'll take your old one (these are recycled into new plastic products)

If you need a larger or additional bin:

• if you often have more rubbish or recycling than fits in the standard bin, you might be able to get a larger or additional bin
• we only give larger green bins in exceptional cases and when you’re already recycling all food and other recyclable materials properly
• for an additional brown bin, see our brown bin guide

How to order bins and caddies

If you're a council tenant or if you own and live in the property, ring 01865 249811 to order:

• a food caddy
• a new, replacement or additional blue or green bin
• a replacement brown bin (or join the scheme for your first brown bin)

If you're a private tenant you must speak with the property owner, landlord or management agent as only they can order the bin (they must send us an email)

What happens next

After placing an order your request will be assessed by our recycling team, and:

• if approved, delivery is within 30 working days of any due payment being received (we cannot provide an exact delivery date)
• if not approved (such as with large/additional bin requests) we will refund any payments received

While waiting for your bin:

• don't use sacks - we won't collect them from properties that can accomodate bins (even if you're waiting for one to be delivered)
• you can dispose of your household waste at a Household Waste Recycling Centre

Related content

• What to do with extra rubbish and waste items we don't collect
• Bin collections from flats (using shared bins)