New bin requests

Getting a replacement bin

If your recycling or rubbish bin has gone missing or is damaged, please report this to us using the contact details at the bottom of the page.

Damaged bins can be hazardous to our collection crews. If you or our crews report a damaged bin it will be replaced automatically with a standard size bin. Our standard sizes are:

  • Blue recycling bin - 240 litre capacity - Height 1070mm, Width 580mm, Depth 740mm
  • Green rubbish bin - 180 litre capacity - Height 1070mm, Width 480cm, Depth 740mm

Missing or damaged bins will be replaced free of charge. All bin replacements are subject to approval from a one of our field officers.

Replacement food caddies

Important note - offices closed to the public

All our offices are currently closed to the public until further notice due to coronavirus so you are currently unable to collect food recycling caddies from our offices. If you need a food caddy, please contact on [email protected] or 01865 249811 to be added to the waiting list for deliveries. 

Recycling boxes

We no longer issue recycling boxes. If your old box is damaged or has gone missing let us know so we can provide an appropriate replacement.