New bin requests

Getting a replacement bin

Important notice - bin deliveries suspended

Due to the current national situation, bin deliveries have been suspended to allow us to prioritise core frontline services. 

We are unable to make any bin deliveries or retrievals, unless in exceptional circumstances. This will be for those properties without any disposal facilities. These will be completed on a weekly basis. If a request is logged, we aim to deliver these by the following Friday after the request.

If you have any concerns, please email recycling&[email protected].

If your recycling or rubbish bin has gone missing or is damaged, please report this to us using the contact details at the bottom of the page.

Damaged bins can be hazardous to our collection crews. If you or our crews report a damaged bin it will be replaced automatically with a standard size bin. Our standard sizes are:

  • Blue recycling bin - 240 litre capacity - Height 1070mm, Width 580mm, Depth 740mm
  • Green rubbish bin - 180 litre capacity - Height 1070mm, Width 480cm, Depth 740mm

Missing or damaged bins will be replaced free of charge. All bin replacements are subject to approval from a one of our field officers.

Replacement food caddies

If you need a replacement or additional food recycling caddy, you can collect one free of charge from St Aldate's customer service centre or Marsh Road Depot.

Recycling boxes

We no longer issue recycling boxes. If your old box is damaged or has gone missing let us know so we can provide an appropriate replacement.