An assisted bin collection is where, on collection day, our crew will come onto your property to collect your bins for you.
You may qualify for assisted collections if you are:
- blind or partially sighted
- physically unable to move your wheelie bins
You can use our online form to
- request assisted collections
- stop assisted collections
- report a problem with your assisted collections
Request, stop or report a problem with assisted bin collections
What happens next
Our recycling and waste team will review your request.
We may need to:
- ask for further information
- inspect the property
We aim to reply within 10 working days.
Contact us about Recycling and Waste
If you can't find what you need on the website you can email the recycling and waste team. Also follow our social media channels and sign up to our newsletter for updates.
Other ways to get in touch
Do it online if you can - our online services are available 24/7, your request will be processed quicker and you'll help us save money. If you're unable to use our website, you can ring or visit us in person. Phone lines are open from 8am to 5pm, Monday to Friday (closed on bank holidays).
