An assisted bin collection is where, on collection day, our crew will collect all your bins and sacks from your property. You must apply for this service.
You may qualify for assisted collections if you are:
- blind or partially sighted
- physically unable to move your wheelie bins
You can use our online form to
- request assisted collections
- stop assisted collections
- report a problem with your assisted collections
Request, stop or report a problem with assisted bin collections
What happens next
Our recycling and waste team will review your request. We aim to reply within 10 working days.
We may need to:
- ask for further information
- inspect the property
Use the right bins
Even if you have assisted collections, you must still put the right things in the right bin or sack.
If our crew finds the wrong things in your bins they will not collect them from your property.
Contact us about Recycling and Waste
Oxford Direct Services (ODS) provides recycling and waste services on behalf of Oxford City Council. These webpages reflect the collection policies agreed. If you're unable to use our online services or can't find the information you need you can email the recycling and waste team.
Other ways to get in touch
Do it online if you can - our online services are available 24/7, your request will be processed quicker and you'll help us save money. If you're unable to use our website, you can ring or visit us in person. Phone lines are open from 8am to 5pm, Monday to Friday (closed on bank holidays).
