This page explains why your recycling and waste may not have been collected and how to report a collection we missed in error.
It's important to follow the correct process and use the correct form for the missed collection - this helps us to deal with the report quickly.
How to report a missed bin or sack collection
The main issues we have when attempting to collect bins (and won't return for them) are:
- bin not presented on time - bin collections take place from 7am to 4.30pm Tuesday to Friday - Check your bin collection dates
- bin in the wrong location or street - see How to put your bins out for collection
- wrong items in bin - see What goes in each bin
- extra rubbish left out - see What to do with extra rubbish
Submit a report if we missed your bin collection and you feel it was our error.
Send your report after 4.30pm on collection day but no later than 6pm the next working day. If your collection day is Friday you can also report over the weekend.
Report a missed bin collection
How to report a missed bulky waste collection
The main issues we have when attempted to collect bulky waste collections are:
- items not put out on time - we collect bulky waste from 7am to 4.30pm Tuesday to Friday (you're told the actual collection day when you book)
- items not presented properly or not in an accessible location - see Bulky waste collection service for how to prepare for collection day
- extra or different items left out (than what we were told about)
Submit a report if we missed your bulky waste collection on the agreed date and you feel it was our error.
Send your report after 4.30pm on collection day but no later than 6pm the next working day. If your collection day is Friday you can also report over the weekend.
Report a missed bulky waste collection
Missed coffee pod collections
You can't use our form to report a missed coffee pod collection, instead:
- check they were prepared properly and don't contain too much liquid or the wrong materials
- leave them out on your next collection day
Missed textile collections
You can't use our form to report a missed textiles collection.
Instead, contact Recycling Solutions directly. You'll find their contact details in the confirmation email we sent you.
Related content
Contact us about Recycling and Waste
If you can't find what you need on the website you can email the recycling and waste team. Also follow our social media channels and sign up to our newsletter for updates.
