Missed recycling and waste collections

If we miss a bin, sack or bulky waste collection by mistake, we'll do our best to return as quickly as possible.

Common issues we don't return for

If your bin or sack wasn't collected and our system has an issue logged, we won't return until your next collection day. Common issues include:

• bin not presented on time - Check your bin collection dates
• bin in the wrong location or street - see How to put your bins out for collection
• wrong items in bin - see What goes in each bin
• extra rubbish left out - see What to do with extra rubbish

If your bulky waste wasn't collected, see Bulky waste collection service for common issues, how to prepare for collection day and our terms and conditions for this service.

Report a missed bin, sack or bulky waste collection online

If the missed collection is our error, report this online after 4.30pm on the day of collection and before 6pm the next working day (if your collection day is Friday you have until 6pm on Monday).

If you're too early or too late, you'll get an instant response. If you're on time, we'll check our live reporting system and, if no issues are logged, we'll do our best to return.

Report a missed bin or sack collection

Report a missed bulky waste collection

Missed textile or coffee pod collection

You can't use our forms to report missed coffee pod or textile collections.

• Coffee pod collection - check they were prepared properly and don't contain too much liquid or the wrong materials, then leave these out on your next collection day
• Textiles collection - contact Recycling Solutions directly using the contact details in the confirmation email

Related content

• Bin collections from flats
• Managing shared bins