Report a housing repair

Self-help housing repair videos and Repair Handbook

Visit the ODS website to view short videos showing tenants how to complete simple repair jobs themselves and a Tenant's Repair Handbook which provides more information on tenant property maintenance.

We provide a housing repairs service for Council tenants. We operate 24 hours a day, 365 days a year.

To report a repair please contact us on our main contact number: 01865 249811 

Our online service is currently unavailable.

Before you start

  • Right to buy - once you have claimed the Right to Buy we will not normally repair your home except for our statutory obligation. 
  • Your improvements - It is your responsibility to maintain any improvements you have carried out yourself. 
  • Disabilities - If your home has been adapted or altered to better meet your needs due to a disability, please contact us
  • Self-help - Check the ODS website to view short videos showing tenants how to complete simple repair jobs themselves.

Housing repair accounts

Our online housing repair accounts are currently unavailable.

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