Terms and conditions of the Bulky Waste Collection Service

These Terms and Conditions apply to bulky waste services provided by Oxford Direct Services Trading Ltd (ODS).

By booking this service, the customer (referred to as "you") agrees to be bound by the following terms.

1. Service Provider

1.1. The service is provided by Oxford Direct Services Trading Ltd (ODS).

2. Booking and Payment

2.1. All bookings must be made in advance by using the online form or, if you do not have access to the internet, please contact Oxford City Council directly on 01865 249811. The online form will capture your details, however, you will not be given a specific collection date at the point of booking. We will contact you by email to confirm your collection date once it has been scheduled. Collections will be made soon as possible after booking. While we are unable to guarantee a specific lead time, we aim to complete all collections within 20 working days. Please bear with us as we manage demand for this free service. 

2.2. If relevant, payment must be made in full at the time of booking via debit or credit card.

2.3. Oxford residents can book two free bulky waste collections per property, with up to three items per booking, in any 12-month period (the 12 months begins from the date of the first booking). Prices for any paid for collections are listed below and available services can be found on the Bulky waste collection page.

Additional or bespoke bookings:

• £23.50 for furniture (£10 concession) 
• £34.50 for electrical items (£15 concession) 

 These may be updated at any time.

3. Items for Collection

3.1. The service covers the removal of bulky waste items such as: furniture, white goods and large electrical items.

3.2. You must accurately list all items at the time of booking. If unlisted or extra items are presented, ODS may:

Decline to collect the extra items or charge an additional fee at time of collection (subject to vehicle space and crew approval)

3.3. ODS cannot collect the following items as part of our normal collection service:

In your home

• American style fridge freezers
• glass mirrors
• large metal items (e.g. filing cabinets)
• large plastic toys
• plastic storage boxes and crates
• toughened glass items (e.g. glass coffee tables or glass fronted fridges)

Garden

• animal hutches and crates
• climbing frames and swings
• fences and gates
• garden sheds and green houses

Other

• batteries with trailing wires
• car batteries
• industrial batteries
• fluorescent tubes
• strip lights

3.4. It is your responsibility to ensure these restricted items are not included.

4. Presentation and Access

4.1. All items must be ready for collection by 6am on the agreed collection day in an accessible location:

• Outside the property at ground level
• At the edge of your property or another location agreed in advance (bin stores for flat sites)

4.2. Residential customers: ODS can only collect items from outside your property. Crews will not carry items up or down stairs due to safety and space constraints. If you have any specific access issues, then please contact ODS in advance to avoid disappointment.

5. Missed or Failed Collections

5.1. If ODS fails to collect the items through no fault of yours, please report this the same day or by the following working day.

5.2. ODS will aim to reschedule as soon as reasonably possible.

5.3. Refunds for missed collections are discretionary and not guaranteed where access or readiness was an issue.

6. Cancellations and Amendments

6.1. To cancel or amend your booking, you must notify ODS at least 3 full working days (Monday to Friday) before your scheduled collection.

6.2. Cancellations after this cut-off may not be eligible for a refund and/or will count towards your free collection allowance.

6.3. ODS may refuse or cancel a booking if the service is misused, items are unsafe, or staff are at risk.

7. Safety and Conduct

7.1. You must inform ODS of any access limitations (e.g. narrow driveways, no parking).

7.2. If collection is deemed unsafe or not possible due to unnotified access issues, the collection will still be chargeable.

7.3. Crews must be treated respectfully. Verbal or physical abuse may result in immediate cancellation of your service with no refund.

8. Liability

8.1. ODS accepts no liability for damage caused during collection unless directly resulting from negligence.

8.2. Photographs may be taken before and after collection for quality and evidence purposes.

8.3. Nothing in these terms limits our responsibility for death or injury caused by ODS negligence.

9. Service Disruption

9.1. Collections may be delayed due to public holidays, weather, or events outside ODS’ control.

9.2. ODS will inform you of revised collection dates in such cases.

10. General

10.1. ODS may amend these Terms and Conditions without prior notice.

10.2. By using this service, you are fulfilling your legal waste duty of care under the Environmental Protection Act 1990.

10.3. All waste will be handled and disposed of in accordance with relevant waste regulations.

11. Oxford Discount Eligibility

11.1. If you pay Council Tax to Oxford City Council, you are eligible for free or discounted Bulky waste collection services. 

11.2. If you live outside the Oxford City Council area, you do not qualify for these discounts.

11.3. For additional or bespoke collections,a concession rate will be applied for Oxford residents who claim any of the following:

• Housing Benefit
• Council Tax Support
• Universal Credit with a housing element

11.4. If you are council tax payer for the property, and claiming a concession, you confirm that the information you provide is true and accurate.

11.5. Oxford Direct Services and Oxford City Council reserves the right to verify your eligibility by cross-checking your information with data held by Oxford City Council or other government systems.

11.6. From time to time, ODS may advertise promotional offers for a Van Clearance service (a similar service offered to businesses and residents). Oxford residents taking advantage of the bulky waste service already receive the maximum possible discount, so no further promotional discounts can be applied to their order.

11.7. Oxford Residents are eligible for any promotional offers or discounts advertised for OXWaste relating to Business Waste and or Bin Cleaning.

11.8. Knowingly providing false information may result in prosecution.