Help with the cost of living crisis

Help with housing

If you are having difficulty paying your rent or mortgage, contact your landlord or mortgage company as soon as possible to discuss your options.

Private-rented homes

Oxford City Council can offer support and advice to private-rented tenants, including how to report poor conditions and what to do if your landlord threatens to evict you.

Telephone: 01865 249811

Visit our Tenancy Problems pages for details.

Council homes

If you live in one of Oxford City Council’s homes, there is a wide range of support available to you.

Telephone: 01865 249811  

Visit our Council Rent pages and Tenancy Sustainment pages.

Connection Support

A regional housing support service to help people avoid eviction, and housing-linked issues including domestic abuse, benefits and finding work.

Telephone: 01865 711267  

Visit the Connection Support website.


If you are a homeowner on benefits, you may be eligible for the government’s mortgage payment support and advice.  

Visit the Mortgage Support pages on GOV.UK.


If you are at risk of eviction, losing your home or homelessness, contact Oxford City Council urgently for support and advice.  

Telephone: 01865 249811

Visit our Homelessness Support pages.

Council Tax bill  

If you are struggling to pay your council tax please get in touch with us, you may be entitled to a council tax discount.  

Telephone: 01865 249811

Visit our Council Tax pages.