The Tenancy Sustainment team helps permanent Oxford City Council tenants stay in their home.
Our officers provide support with:
- any crisis that puts your home stability at risk, such as losing income, facing eviction, or being unsafe in your home
- accessing specialist services, including substance misuse and mental health services
- tenancy agreements and eviction prevention
- debt, benefits and understanding welfare changes
- improving and maintaining your property's condition
- relocating, including downsizing and sheltered accommodation applications
- first-time tenancies
Our team cannot provide direct care or legal services such as:
- personal care (shopping, cooking, cleaning)
- emotional support (befriending or professional counselling services)
- legal advice
Use our online forms to request help
The easiest way to request help from or refer someone to the Tenancy Sustainment team is by using our online forms.
Self-referral
Use this form if you're requesting help for yourself, a friend or relative
Tenancy Sustainment Self Referral
Partner organisation referral
Use this form if you're from an organisation and want to refer a tenant.
Tenancy Sustainment Partner Referral
What happens next
After submitting a form:
- we'll acknowledge your request within 3 working days (using the contact details provided)
- we'll allocate a Tenancy Sustainment Officer and they will contact you (the tenant) within 5 working days to arrange a meeting
- your Tenancy Sustainment Officer will provide you with their direct contact details so you can keep in touch
Other ways to get in touch
Please contact our customer services team if:
- you are unable to use the online form
- you haven't heard from a Tenancy Sustainment Officer after 5 working days since you submitted the form
Also see Who to contact about your tenancy
Speak to customer services
If you need to speak to someone about this topic, you can ring or visit our customer service centre.
