Tenancy sustainment means helping you keep your home, avoid eviction, and live independently and safely. Our specialist Tenancy Sustainment team focuses on tenants whose home is at high risk because they have complex or ongoing support needs.
If you are struggling to manage your tenancy, please ask for help as early as possible. We will listen, explain your options and help you find the right support.
How we help
We deliver holistic, partnership-focused support and safeguarding through early intervention, such as:
- early help if you’re struggling - we step in fast if you might lose your home, owe rent, or face other hard times
- personal support - we work with you to create a plan that fits your needs, offering advice and practical help so you can take control of your tenancy
- access to specialist services - we connect you with outside services for mental health, drug or alcohol problems, benefits, debt and social care
- help with your home - we help you report problems and work with the right team if the condition of your home is putting your tenancy at risk
- crisis support - if you’re facing a crisis that affects your housing, we’ll help you find the right support quickly
What we cannot help with
Our team cannot provide direct care or legal services such as:
- personal care (shopping, cooking, cleaning)
- befriending or counselling services
- legal advice
If you need any of these services, we’ll help you find the right organisation to help you.
Our committment and expectations
We are committed to:
- equality and inclusion - our services are open to everyone, and we make reasonable adjustments for tenants with additional needs
- confidentiality - only sharing your information when it's legally required to support you or protect someone from harm (we will explain this wherever possible)
- continuous improvement - we regularly review our services and welcome your feedback to make them better
To get the best from our service, we need you to:
- work with us - by keeping in touch, telling us what is happening, and helping us agree a plan
- let us know if you are struggling to engage - so we can consider what support or reasonable adjustments you need
- take responsibility for your tenancy - knowing that we are always here to help if things get tough
How to request our help
Our online forms are the easiest and quickest way to tell us know that you or someone else needs help.
Self-referral form
Use this form if you're requesting help for yourself, a friend or relative
If you need help with the form, ask a Council officer, support worker or someone you trust.
Tenancy Sustainment Self Referral
If you can't use our online form you can speak to customer services.
Partner organisation referral form
Use this form if you're from a partner organisation and want to refer a tenant.
Tenancy Sustainment Partner Referral
What happens next
When we receive a request for help:
- we will acknowledge your request within 3 working days (using the contact details provided)
- a Tenancy Sustainment Officer will contact you within 5 working days to arrange a meeting
- your Tenancy Sustainment Officer will provide you with their direct contact details so you can keep in touch
Help for private tenants and landlords
If you are a tenant or landlord renting privately, see Help for tenants and landlords on our private rented housing access schemes
More support and advice
Tenancy sustainment feedback
We regularly review our services and welcome your feedback to make them better. Your responses are anonymous and confidential.
Tenancy Sustainment team feedback questionnaire
