Report tenancy problems in your private rented property

We can offer support and advice to tenants who are living in rental properties. 

If you are having problems with your landlord, it is advised you contact him/her (in writing) in the first instance either by letter, e-mail or text message. 

Make sure you keep a record of the date you raised the problem with your landlord. Keep details of what was said by both of you. 

If you don`t get an appropriate response from your landlord you can contact us or Shelter Oxford for help and/or advice. 

To report disrepair or poor conditions in your rented home 

If you live in a shared house which has 3 or more unrelated tenants contact the HMO Enforcement Team

If you live in a family home or you share facilities with just one other tenant contact the Private Sector Safety Team.

To report harassment or threats to evict you

If your landlord harasses or threatens you or tries to make you leave your home without following the correct legal procedure, s/he may be committing a criminal offence. 

If you are a private tenant and you think you are being harassed or think you have been improperly evicted or are at risk of it, you can speak to the council's Tenancy Relations Officer for help and advice on 01865 252267.

We will aim to resolve most cases informally. However if the matter cannot be resolved informally then we will investigate and take enforcement action if necessary. We are prepared to prosecute landlords in serious cases of harassment and unlawful eviction.

For more detailed information about private tenants’ rights please see our private tenants guide or the Shelter - Private Renting website or the GOV.UK website.  

The Tenancy Relations Officer cannot deal with cases involving our own council housing. These should be raised with a Tenancy Management Officer

Advice about other housing issues

This is provided at the following advice centres:

  • Agnes Smith Advice Centre, 96 Blackbird Leys Road, OX4 6HS (Telephone 01865 770206)
  • Barton Advice Centre, Barton Neighbourhood Centre, Underhill Circus, OX3 9LS 6HS (Telephone 01865 744165)
  • Oxford Citizens Advice, 95-96 St Aldate's, OX1 DA (Telephone 03444 111 444)
  • Rose Hill and Donnington Advice Centre, Rose Hill Community Centre, Carole’s Way, OX4 4HF (Telephone 01865 438634)

Visit the Shelter website.

Call Shelter's housing advice helpline on 0808 800 4444

Housing Options Service: Homelessness 

If you are homeless or about to lose your home within the next 56 days you can come to our own drop-in housing options service at St Aldate's Chambers on weekdays during office opening hours. Ask to see the duty housing officer.