Welfare Reform Team

Welfare Reform Team - Supporting people into work

We help people experiencing changes to their benefits to find work, access training and get other support they may need to improve their situation for the long term.

If you are struggling to pay your rent and bills, feel like it is difficult to find a job or to get back into work, or are just a bit confused about what your options are now that your benefits have changed, then we can:

  • Offer dedicated, flexible and one-to-one personal support to get you into (or back into) work and ease the pressure you may currently experience paying your rent
  • Help you pay your rent with discretionary housing payments (DHPs)
  • Help you find housing that fits your needs through downsizing or mutual exchange
  • Offer advice and support, including guidance from other advice agencies in the city
  • Help you to face what might be stopping you working

If you think you might be affected by benefit changes, we'd be happy to hear from you. Book an appointment with the team today.

If you are a council tenant and struggling to manage your tenancy, you can also get in touch with our Tenancy Sustainment team.

Our service to you

Our customer service standards set out what you can expect from us when you ask us for help. You can see our customer service standards by clicking the link below.

Welfare Reform Team Customer Service Standards

Assessing discretionary housing payments

A snapshot of our performance figures on 10 September 2018 is shown in the table.

Measure Target Performance Are we meeting our target?
Making a decision about a DHP 10 working days 11.3 working days No

You can find more information about DHP on our discretionary housing payment spending and activity page. 

Helping customers into work

In 2018-19, we have a target to help 42 customers into work.

So far, we have helped 15 customers into work.