You can report concerns about building structure or fire safety issues in your council home.
What you can report
For example:
- fire detection and alarms that are damaged or not working
- fire doors to your flat, another flat or your block that are damaged or not closing properly
- missing or damaged safety signs
- damaged walls and ceilings in internal communal areas
- damage or failure of a building's structure, such as cracks or parts of the building collapsing or falling off
You can also raise concerns about the performance of an accountable person at Oxford City Council.
For example:
- communication with residents
- responses to concerns that have been raised
- how building safety risks are managed
How to report a concern
Use our online form to report your concern.
You will need:
- your name, address and contact details
- a description of the concern and what it relates to
- the address of the property
Report a building structure or fire safety concern
Alternatively. if you feel it's an emergency, you can speak to customer services.
What happens after you report a concern
Our Building Safety Team will review your concern and decide what action is needed.
Depending on the concern, we may:
- carry out a site visit to investigate the concern
- arrange a repair
- take other action to address the concern
If we need more information, we will contact you by phone or email within 24 hours.
If you're not satisfied with our response
If you're not satisfied with how we've dealt with your concern, you can make a complaint.
See How to complain about us as a landlord.
Refer a complaint to the Building Safety Regulator
We expect most complaints to be resolved through the process described above. However, if you've completed our complaints process and are still not satisfied, you can refer the matter to the Building Safety Regulator (BSR) for an independent investigation.
You can refer a complaint to the BSR if you:
- are not satisfied with the final response
- have unresolved issues
- have not received a response
To contact the BSR:
- complete the Building Safety Regulator online form
- phone 0300 790 6787
Information to provide
It would be helpful to provide:
- a copy of the final response from the principal accountable person or accountable person
- photos or video recordings of the issue
- emails, letters and any documents about the issue
You should also provide any information about actions the accountable person plans to take or has already taken to address the issue.
