As a leaseholder, you should know which repairs you are responsible for and which repairs Oxford City Council will carry out.
Your responsibilities
You are responsible for certain repairs inside your home, including:
- electrical issues, like faulty sockets
- plumbing problems, such as a leaking tap or a toilet that will not flush
- gas-related issues
- the glazing in your windows
When arranging repairs, make sure you use suitably qualified tradespeople. They must have:
- appropriate public liability insurance
- the required qualifications or certifications for their trade, especially for gas and electrical work
Our responsibilities
Oxford City Council is responsible for repairs to:
- the structure and exterior of the building
- shared areas, such as bin stores and walkways
- shared services, such as communal lighting and door entry systems
We are also responsible for:
- window frames, catches and locks
- main stop taps within your property
- the front entrance door to your flat
If you live at Singletree, we are also responsible for maintaining boilers, hot water and heating systems.
How to report a repair
To report a repair in a communal area, speak to customer services.
When you report a repair, make a note of the repair reference number and its priority.
If the repair is not completed within the timescale for its priority, or you are not satisfied with the quality of the repair, speak to customer services again and quote the repair reference number so we can follow this up.
