The Housing Ombudsman's Complaints Handling Code was published in July 2020 and became statutory on 1 April 2024.
Oxford City Council's Comments, compliments, and complaints procedure complies with the Code's requirements.
As a landlord, we are committed to:
- conducting thorough investigations of your complaints
- using a two-stage complaint process with clear timeframes
- fostering a culture of continuous learning and improvement in handling complaints
- ensuring fairness and a resident-focused approach in complaint handling
- producing an annual self-assessment against the Complaints Handling Code
See our current Complaints Handling Code self-assessment 2024-25.
How to make a complaint
To make a complaint, you can:
