We are committed to ensuring that personal information is held fairly, lawfully and securely in accordance with privacy laws.

This privacy notice (together with any other documents referred to and/or linked within it) explains how any personal information we collect about you, or that you provide to us, will be used by us when providing our services and carrying out our functions as a Local Authority. Find more information about how services use your data in their individual privacy notices.

Why we collect personal information

We collect personal information for council business and service provision, including details of customers, employees, suppliers, and other contacts.

How we use your information

We use your data to provide services, communicate with you, plan our services, improve your experience, personalize your experience and for legal purposes including crime and fraud prevention.

Your data may be shared with other government parts, councils, and delivery partners as required for services or by law.

We do not share your data for marketing purposes without your consent.

Personal data we collect

We collect various personal data for different purposes including name, contact details, demographic data, financial data, and health and care data.

Reasons we share personal data

We share your data to provide services, prevent crime, and comply with legal obligations with organizations like third-party service providers, central government, health and social care, and police.

Website cookies and similar technologies

Our websites uses cookies for service delivery and analysis. See our Cookie Policy for more information.

Data retention and security

We ensure data security through various measures and dispose of data according to our retention policy.

Download the Records Retention Schedule

Data Protection and GDPR compliance

Effective 25 May 2018, changes in Data Protection Law enhance your rights and impose more obligations on organisations handling your personal data.

GDPR governs how we collect, store, process, and distribute personal data. This data management must comply with GDPR, regardless of whether the information is held digitally or on paper.

Under GDPR, you have rights to data correction, erasure, access and complaint about data processing. For more information about GDPR and your rights, see:

Contact the Data Protection Officer

Address: Corporate Governance Manager
Oxford City Council
Town Hall
St Aldate's
Oxford, OX1 1BX
United Kingdom

Telephone: 01865 249811

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