If you are a leaseholder or shared owner, you can view repairs carried out to your block during the previous financial year.
The cost of these repairs is included in your service charge under the terms of your lease.
View repairs to your block
Download the repair charges list for the year you want to view:
- Leaseholder Repair Charges 2025 to 2026 (XLS 160kB)
- Leaseholder Repair Charges 2024 to 2025 (XLS 178kB)
To find your block, search for the address in column 'Address Line 1'.
For each repair, the list shows:
- the job number and a brief description
- the date it was reported
- the total cost
- the amount charged to each leaseholder or shared owner (normally based on the number of units in the block)
Query a repair charge
If you have a query about a repair charge, you should contact us as soon as possible after receiving your service charge invoice. For example, you may want to contact us if you think:
- you’ve been charged for a repair that was not carried out
- the quality of the work is not acceptable
- the costs are not reasonable or payable under the terms of your lease
- the statutory consultation process was not carried out correctly
Use our online form to raise a query about a repair charge.
You will need:
- your name, address and contact details
- the repair number and block
- details of your query
After you submit a query
We will review the information you provide and investigate your concerns.
Depending on the nature of your concerns, we may arrange an inspection of your property, block or estate.
A manager will review the findings and decide whether your query should be upheld, partially upheld or not upheld. If fully or partly upheld, we will decide what action is needed to put things right.
We will tell you our decision within 15 working days. If we need more time, we'll explain why and give you a new deadline.
If you're not satisfied with our response
If you're unhappy with the outcome, we'll refer your case to our complaints team. See the Complaints about council housing pages.
You can also challenge the charges through the First-tier Tribunal (Property Chamber), which is administered by HM Courts and Tribunals Service. You may have to pay a fee, so we recommend getting legal advice before applying.
Get independent advice
If you want independent advice about your rights and responsibilities as a leaseholder or shared owner, see Independent advice for leaseholders and shared owners.
