Repairs, maintenance and planned improvements performance
RR03 (TSM RP02) - Percentage of non-emergency responsive repairs completed within the landlord’s target timescale
| Jan 26 | Feb 26 | Mar 26 | Apr 26 | May 26 | What better looks like | Target |
|---|---|---|---|---|---|---|
| 97.3% | 97.2% | 98.9% | 94.9% (on-track) |
96.5% (on-track) |
High | 90.0% |
RR04 (TSM RP02) - Percentage of emergency responsive repairs completed within the landlord’s target timescale
| Jan 26 | Feb 26 | Mar 26 | Apr 26 | May 26 | What better looks like | Target |
|---|---|---|---|---|---|---|
| 99.4% | 99.4% | 99.2% | 99.9% (on-track) |
100.0% (on-track) |
High | 95.0% |
Note: RAG (on-track/off-track) status has been applied from April 2026, in line with targets set for the financial year 2026-27.
