Council housing service performance 2026

HG01 (TSM BS01) - Percentage of homes for which all required gas safety checks have been carried out

HF01 (TSM BS02) - Percentage of homes for which all required fire risk assessments have been carried out

HF03 - Number of overdue remedial actions from fire risk assessments

HA01 (TSM BS03) - Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out

HW01 (TSM BS04) - Percentage of homes for which all required legionella risk assessments have been carried out

HW03 - Number of overdue remedial actions from legionella risk assessments

HL01 (TSM BS05) - Percentage of homes for which all required communal passenger lift safety checks have been carried out

Exception report HL01 - May 2026

One property is currently under warranty and has now been added to the contractor's lift inspection programme.

Exception report HL01 - June 2026

Overdue lift remedial actions continued to reduce during June 2026, falling from 33 to 22, demonstrating sustained progress in addressing the historic backlog of repairs identified through routine lift inspections since the commencement of 2026. Whilst one communal passenger lift remained outside compliance at the end of the reporting period, this related to a single outstanding inspection rather than a broader deterioration in performance. The outstanding inspection has since been completed, returning the service to full compliance. Work will continue to address the remaining non-urgent remedial actions identified through the inspection programme, with the overall direction of travel remaining positive.

HL03 - Number of overdue remedial actions from communal passenger lift safety checks

HE01 - Percentage of homes for which all required electrical safety checks have been carried out

See exception reports for HE01 and HE03

HE03 - Number of overdue remedial actions from electrical safety checks

Exception report HE01 and HE03 - March 2026

As at the end of March 2026, 98.8% of homes had a valid Electrical Installation Condition Report (EICR). A total of 99 properties or components either did not have an EICR evidenced on the system or had an EICR outside the required testing period. Of these, 51 are overdue: nine are less than three months overdue, six are three to six months overdue, two are six to twelve months overdue, and 34 are over 12 months overdue. The remaining 48 relate to certificate evidence exceptions, where evidence is not currently recorded on the system; of these 44 have due dates beyond March 2026 and four have no due date recorded.

This does not indicate that all 99 properties have unsafe electrical installations. This performance indicator measures whether a valid, in-date EICR has been completed and is appropriately recorded or evidenced, regardless of whether the inspection outcome is satisfactory or unsatisfactory. The issue is therefore being managed as a compliance and assurance exception.

Recovery action is focused on returning performance to 100% compliance by validating the 99 exceptions, obtaining and uploading missing certificates where checks have already been completed, correcting data where records are incomplete. All genuinely overdue EICRs will be prioritised for completion. Cases requiring access will continue to be progressed through appointment scheduling, resident contact and escalation through the agreed no-access route. Tenant risk is being managed through prioritisation of genuinely overdue cases, and completion of any remedial works identified through EICR inspections in line with the level of hazard recorded.

Exception report HE01 and HE03 - April 2026

67 homes with non-compliant electrical safety checks are due to missing certificates. Recovery action is focused on obtaining and uploading missing certificates where checks have already been completed, correcting data where records are incomplete. All genuinely overdue Electrical Installation Condition Report (EICR) will be prioritised for completion. Cases requiring access will continue to be progressed through appointment scheduling, resident contact and escalation through the agreed no-access route. Tenant risk is being managed through prioritisation of genuinely overdue cases, and completion of any remedial works identified through EICR inspections in line with the level of hazard recorded.

Exception report HE01 and HE03 - May 2026

Electrical safety performance improved during May 2026, with compliance increasing from 99.2% to 99.7%. There are 88 properties without a recorded Electrical Installation Condition Report (EICR). The remaining cases are primarily attributable to no-access situations, ongoing rewiring programmes and a small number of records progressing through routine certificate processing& and data updates.

Activity remains focused on obtaining and uploading outstanding certificates where inspections have been completed, prioritising overdue EICRs which are mainly attributed to no-access. Remedial works identified through inspections continue to be completed in accordance with the level of risk identified.

Exception report HE01 and HE03 - June 2026

Performance against HE01 remained strong during June, with 99.7% of homes having a current Electrical Installation Condition Report (EICR) recorded. During the reporting period, work continued to strengthen the Council's electrical safety arrangements through improvements to governance, reporting, data quality and client-side oversight. These improvements are intended to provide greater assurance over the management of electrical safety.

The Electrical Safety Recovery Plan brings together a programme of improvement activity that is already underway across the service, including enhanced governance, improved reporting, strengthened operational procedures and ongoing data validation. The plan provides a clear framework for monitoring progress and demonstrating the continued strengthening of the Council's electrical safety arrangements.

Note: RAG (on-track/off-track) status has been applied from April 2026, in line with targets set for the financial year 2026-27.