Council housing service performance 2026

Health and safety performance

HG01 (TSM BS01) - Percentage of homes for which all required gas safety checks have been carried out

Table showing HG01 performance
Jan 26	Feb 26	Mar26	Apr 26	What better looks like	Target
100.0%	100.0%	100.0%	100.0% (on-track)	High	100.0%

HF01 (TSM BS02) - Percentage of homes for which all required fire risk assessments have been carried out

Table showing HF01 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
100.0%	100.0%	100.0%	100.0% (on-track)	High	100.0%

HF03 - Number of overdue remedial actions from fire risk assessments

Table showing HF03 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
-	-	-	1	n/a	n/a

HA01 (TSM BS03) - Percentage of homes for which all required asbestos management surveys or re-inspections have been carried out

Table showing HA01 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
100.0%	100.0%	100.0%	100.0% (on-track)	High	100.0%

HW01 (TSM BS04) - Percentage of homes for which all required legionella risk assessments have been carried out

Table showing HW01 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
100.0%	100.0%	100.0%	100.0% (on-track)	High	100.0%

HW03 - Number of overdue remedial actions from legionella risk assessments

Table showing HW03 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
-	-	-	0	n/a	n/a

HL01 (TSM BS05) - Percentage of homes for which all required communal passenger lift safety checks have been carried out

Table showing HL01 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
77.9%	94.0%	100.0%	100.0% (on-track)	High	100.0%

HL03 - Number of overdue remedial actions from communal passenger lift safety checks

Table showing HL03 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
-	-	-	67	n/a	n/a

HE01 - Percentage of homes for which all required electrical safety checks have been carried out

Table showing HE01 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
99.7%	99.5%	98.8%	99.2% (off-track)	High	100.0%

See exception reports for HE01 and HE03

HE03 - Number of overdue remedial actions from electrical safety checks

Table showing HE03 performance
Jan 26	Feb 26	Mar 26	Apr 26	What better looks like	Target
-	-	-	304	n/a	n/a

Exception report HE01 and HE03 - March 2026

As at the end of March 2026, 98.8% of homes had a valid Electrical Installation Condition Report (EICR). A total of 99 properties or components either did not have an EICR evidenced on the system or had an EICR outside the required testing period. Of these, 51 are overdue: nine are less than three months overdue, six are three to six months overdue, two are six to twelve months overdue, and 34 are over 12 months overdue. The remaining 48 relate to certificate evidence exceptions, where evidence is not currently recorded on the system; of these 44 have due dates beyond March 2026 and four have no due date recorded.

This does not indicate that all 99 properties have unsafe electrical installations. This performance indicator measures whether a valid, in-date EICR has been completed and is appropriately recorded or evidenced, regardless of whether the inspection outcome is satisfactory or unsatisfactory. The issue is therefore being managed as a compliance and assurance exception.

Recovery action is focused on returning performance to 100% compliance by validating the 99 exceptions, obtaining and uploading missing certificates where checks have already been completed, correcting data where records are incomplete. All genuinely overdue EICRs will be prioritised for completion. Cases requiring access will continue to be progressed through appointment scheduling, resident contact and escalation through the agreed no-access route. Tenant risk is being managed through prioritisation of genuinely overdue cases, and completion of any remedial works identified through EICR inspections in line with the level of hazard recorded.

Exception report HE01 and HE03 - April 2026

67 homes with non-compliant electrical safety checks are due to missing certificates. Recovery action is focused on obtaining and uploading missing certificates where checks have already been completed, correcting data where records are incomplete. All genuinely overdue Electrical Installation Condition Report (EICR) will be prioritised for completion. Cases requiring access will continue to be progressed through appointment scheduling, resident contact and escalation through the agreed no-access route. Tenant risk is being managed through prioritisation of genuinely overdue cases, and completion of any remedial works identified through EICR inspections in line with the level of hazard recorded.

Note: RAG (on-track/off-track) status has been applied from April 2026, in line with targets set for the financial year 2026-27.