How to make a Comment, Compliment or Complaint

We welcome feedback that will help us improve our service to you.

You can make a comment, compliment or complaint about any aspect of our service:

Comment - any suggestion that will help to shape and improve our services.
Compliment - where our staff, services, policies and procedures have exceeded your expectations
Complaint - when you are concerned or dissatisfied with a service we provide or our policies and procedures do not meet your expectations. For example, when we haven't done something we have agreed to do

You can also do this by telephone, or at one of our customer service centres

Complaints about councillors are dealt with by a separate process. Please see our standards and conduct arrangements for councillors

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