How to make a Comment, Compliment or Complaint
We welcome feedback that will help us improve our service to you.
You can make a comment, compliment or complaint about any aspect of our service:
- Comment - any suggestion that will help to shape and improve our services.
- Compliment - where our staff, services, policies and procedures have exceeded your expectations
- Complaint - when you are concerned or dissatisfied with a service we provide or our policies and procedures do not meet your expectations. For example, when we haven't done something we have agreed to do
You can also do this by telephone, or at one of our customer service centres
Complaints about councillors are dealt with by a separate process. Please see our standards and conduct arrangements for councillors