Make a Comment, Compliment or Complaint

How to make a Comment, Compliment or Complaint

We welcome feedback that will help us improve our service to you.

You can make a comment, compliment or complaint about any aspect of our service: 

  • Comment - any suggestion that will help to shape and improve our services.
  • Compliment - where our staff, services, policies and procedures have exceeded your expectations
  • Complaint when you are concerned or dissatisfied with a service we provide or our policies and procedures do not meet your expectations. For example, when we haven't done something we have agreed to do

Make a Comment, Compliment or Complaint

You can also do this by telephone, or at one of our customer service centres

Complaints about councillors are dealt with by a separate process. Please see our standards and conduct arrangements for councillors 

More Information 

Comments, Compliments and Complaints Leaflet