Where to find our offices

St Aldate's Chambers and Customer Service Centre

109 St Aldate's, Oxford, OX1 1DS
Location Map for St Aldate's Chambers

From 12 April 2021 the City Council will once again be offering residents face-to-face meetings with Council staff.

To ensure the protection of both staff and customers, significant Covid-19 health and safety measures will be in place.

Limited hours opening

The St Aldate's Customer Service Centre will be open on Mondays, Wednesdays and Fridays from 10.30am to 1pm, and 2pm to 3.30pm only. The service will be for limited hours to avoid customers travelling at peak times. The Council is advising customers to book an appointment by phoning 01865 249811.

Additionally, Rose Hill Community Centre remains open for facilitated video face-to-face appointments on Tuesdays and Thursdays, from 9:30am to 4:00pm. This is an appointment only service.  To make an appointment please phone 01865 249811.

Safety measures put in place

To ensure the protection of both staff and customers, significant Covid-19 health and safety measures will be in place.

All customers will be greeted by a staff member who will check that it is safe to enter the building. Visitors will be asked to use a mobile phone to scan a QR code or provide full contact details for track and trace purposes. Additional safety measures put in place include:

  • signage, hand sanitising stations, Perspex screens and deep cleaning
  • face coverings to be worn by staff and customers (except for those who are exempt)
  • surfaces will be sanitised after every visit
  • a one-way system in place to ensure social distancing
  • no self-service computers in use.

The City Council wants to encourage customers to use online services where they can, through the Council's website, where they can talk to officers through the webchat service. Video calls from home are also available by phoning the Customer Contact Centre on 01865 249811.

Emergency out of hours contacts

  • To be connected to Oxford City Council emergency services only during the holiday period phone 01865 249811.
  • For emergency caretaking services for Plowman Tower, Foresters Tower, Evenlode Tower, Windrush Tower, Pound House and Riverside Court and Council owned Sheltered Accommodation phone 07932 762712.
  • For homelessness emergency enquiries phone 0800 833408.
  • If you smell gas call National Grid on a phone outside your home phone on 0800 111 999.

Oxford Town Hall

St Aldate's, Oxford, OX1 1BX
Location Map for Oxford Town Hall

Opening hours:

  • Monday to Thursday: Closed (normally: 8.30am to 5pm)
  • Friday: Closed (normally: 8.30am to 4.30pm)

For room bookings and queries call 01865 252195 or email [email protected].

For more information visit our Oxford Town Hall website and find us on Facebook, Instagram and Twitter


Museum of Oxford

Town Hall, St Aldate's, Oxford, OX1 1BX
Location Map for the Museum of Oxford

Opening hours:

  • Monday to Saturday: Closed (normally: 10am to 5pm)
  • Sundays and bank holidays: Closed

Horspath Road Offices

Horspath Road, Oxford, OX4 2RH
Location Map for Horspath Road offices

Opening hours:

  • Monday to Thursday: Closed (normally: 8am to 5pm)
  • Friday: Closed (normally: 8am to 4.30pm)
  • Weekends and bank holidays: Closed

Cowley Marsh Depot - currently closed until further notice

Marsh Road, Oxford, OX4 2HH
Location Map for Cowley Marsh Depot

Opening hours:

  • Monday to Friday: Currently closed until further notice due to coronavirus (normally: 8am to 5pm)
  • Weekends and bank holidays: Closed