Where to find our offices

In person at our Customer Service Centre

Oxfordshire County Library, Queen Street, Westgate, Oxford, OX1 1DJ.

From 31 January 2022 we will be offering residents face to face meetings from the Oxfordshire County Library, Queen Street, Westgate.

Opening Hours

We will be open on Mondays, Wednesdays and Fridays from 10am to 3pm, only. We advise customers to book an appointment by phoning 01865 249811.

We want to encourage customers to use online services where they can, through the Council's website, where they can talk to officers through the webchat service. Video calls from home are also available by phoning the Customer Contact Centre on 01865 249811.

Emergency out of hours contacts

  • To be connected to Oxford City Council emergency services only during the holiday period phone 01865 249811.
  • For emergency caretaking services for Plowman Tower, Foresters Tower, Evenlode Tower, Windrush Tower, Pound House and Riverside Court and Council owned Sheltered Accommodation phone 07932 762712.
  • For homelessness emergency enquiries phone 0800 833408.
  • If you smell gas call National Grid on a phone outside your home phone on 0800 111 999.

Oxford Town Hall

St Aldate's, Oxford, OX1 1BX
Location Map for Oxford Town Hall

Opening hours:

  • Monday to Thursday: Closed (normally: 8.30am to 5pm)
  • Friday: Closed (normally: 8.30am to 4.30pm)

For room bookings and queries call 01865 252195 or email townhall@oxford.gov.uk.

For more information visit our Oxford Town Hall website and find us on Facebook, Instagram and Twitter


Museum of Oxford

Town Hall, St Aldate's, Oxford, OX1 1BX
Location Map for the Museum of Oxford

Opening hours:

  • Monday to Saturday: Closed (normally: 10am to 5pm)
  • Sundays and bank holidays: Closed

Horspath Road Offices

Horspath Road, Oxford, OX4 2RH
Location Map for Horspath Road offices

Opening hours:

  • Monday to Thursday: Closed (normally: 8am to 5pm)
  • Friday: Closed (normally: 8am to 4.30pm)
  • Weekends and bank holidays: Closed

Cowley Marsh Depot

Marsh Road, Oxford, OX4 2HH
Location Map for Cowley Marsh Depot

Opening hours:

  • Monday to Friday: 8am to 5pm
  • Weekends and bank holidays: Closed