We provide a caretaking service to keep communal areas in council properties clean, safe and well maintained.
If you live in a council tower block or low-rise flat with shared areas, our caretakers look after spaces such as entrances, stairways, hallways and other communal areas.
What we do
Our caretakers visit regularly to inspect and carry out essential maintenance in shared areas.
This includes:
- routine maintenance and minor repairs, such as changing light bulbs or adjusting door closers
- cleaning communal areas
- removing offensive graffiti within 24 hours of it being reported, and other graffiti within 14 days
- providing an emergency caretaking service for communal areas, 24 hours a day, 365 days a year
How to report an issue
If you spot a problem in a communal area, report it as soon as possible so we can investigate and arrange any necessary work.
You can:
- report a maintenance or repair issue - email landlordservices@oxford.gov.uk or speak to customer services
- report an out-of-hours, emergency issue
- report graffiti
Other ways to help
You can help keep communal areas safe and clean by:
- reporting issues promptly
- keeping communal areas tidy
- disposing of rubbish responsibly
- making sure shared spaces are clear of bikes, buggies, pushchairs or other personal items
For more guidance, see Keeping your estate in good condition.
Working together, we can keep your living space safe, clean and welcoming.
Contact the Tenancy Management Team
Speak to customer services
If you need to speak to someone about this topic, you can ring or visit our customer service centre.
