Customer Service Centre at Oxford Westgate Library

Address: Oxford Westgate Library, Queen Street, Westgate, Oxford, OX1 1DJ.

We offer face-to-face meetings at this location and are located on the second floor immediately to your right as you walk through the entrance.

Opening hours

Open Mondays, Wednesdays, and Fridays from 10am to 3pm.

Weekends and Bank Holidays we are closed.

Before visiting us we would encourage you to take a look at our online services.

If you visit our website, you can talk to one of our officers through our webchat facility.

Emergency out of hours contacts

  • For Oxford City Council emergency services, outside of our normal operating hours, call: 01865 249811
  • For caretaking services at Plowman Tower, Foresters Tower, Evenlode Tower, Windrush Tower, Pound House and Riverside Court, and housing for older people schemes call: 07932 762712
  • For homelessness emergencies call: 0800 833408
  • For gas emergencies call: National Grid outside your home at 0800 111 999

Oxford Town Hall

Location: St Aldate's, Oxford, OX1 1BX - Location map for Oxford Town Hall

Opening Hours:

  • Monday to Saturday: 9am to 5.30pm
  • Sunday: Open for pre-booked events only

Contact for room bookings and queries: 01865 252195 or townhall@oxford.gov.uk.

More information on the Oxford Town Hall website.


Museum of Oxford

Location: Town Hall, St Aldate's, Oxford, OX1 1BX - Location map for Museum of Oxford

Opening Hours:

  • Monday to Saturday: 10am to 5pm
  • Sundays and Bank Holidays: Closed

More information on the Museum of Oxford website.


Horspath Road offices

Location: Horspath Road, Oxford, OX4 2RH - Location map for Horspath Road offices

Opening Hours:

  • Monday to Thursday: 8am to 5pm
  • Friday: 8am to 4.30pm
  • weekends and Bank Holidays: Closed

Cowley Marsh Depot

Location: Marsh Road, Oxford, OX4 2HH - Location map for Cowley Marsh Depot

You can no longer visit Cowley Marsh Depot in person. Contact us at 01865 335400 or customerservices@odsgroup.co.uk.

Opening hours:

  • Monday to Friday: 8am to 5pm
  • Weekends and bank holidays: Closed