Customer Feedback

We welcome feedback that will help us improve our service to you.

You can make a comment, compliment or complaint about any aspect of our service.

See our Comment, compliments and compaints procedure for full definitions and examples.


We would like to hear from you if you are satisfied with a service we have provided, or with the service you have received from a particular member of staff or team. We will make sure your compliments are passed on to the right people. Compliments will be monitored in service areas and corporately.


We value feedback about our services and we welcome suggestions about how we can improve them. We will use customer feedback to help us improve our services and to focus on the needs of our customers, and let you know what is happening.


Our commitment is to provide a quality service for you, our customer. That means we will do our best to do things right first time. But, occasionally, things can go wrong. When they do, we want to know, so that we can put them right as soon as possible. To help us resolve any problems, we have a procedure that ensures all complaints are dealt with fairly and thoroughly.

This form usually takes about 10 minutes to complete. Please note that after 60 minutes of inactivity the form will time out and any information you have entered will be lost.