The Tenant Satisfaction Measures (TSMs) were introduced by the Regulator of Social Housing (RSH) in April 2023.
All registered providers of social housing in England must carry out TSMs.Their purpose is to enable residents to scrutinise their landlord's performance, provide insight into areas for service improvement, and support the RSH in assessing compliance with the Social Housing Consumer Standards.
There are 22 official TSM measures and these are split into two groups:
