Published: Monday, 27 April 2020

Oxford City Council’s support service for the coronavirus crisis helped 389 residents last week (Monday 20 April to Sunday 26 April).

The contact centre offers help coping with emergency needs like food parcels and health problems from prescription deliveries to tackling loneliness, and has helped over 1500 request for support overall.

The Council’s contact centre took 343 calls and online requests asking for support, and 46 referrals were made by the council’s voluntary sector partner Oxford Hub. The top reasons for calls were:

  • 133 requests for urgent supplies
  • 89 requests for picking up shopping

The contact centre was able to help by referring people to the locality response hubs the council has set up for urgent problems getting food and other supplies. They also put people in touch with volunteers who can collect shopping and prescriptions, and referred callers to voluntary groups who arrange daily contact calls to tackle loneliness.

Residents needing support can fill out the Community Assistance form online or call the contact centre on 01865 249 811.

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