We may need to move you out of your council home if it becomes unsafe or uninhabitable. This could be due to emergencies, major repairs or improvements, or redevelopment.
We will work with you to find suitable temporary or alternative accommodation and support you throughout the process.
Why you might need to move
You may need to move if:
- there is an emergency affecting your home, such as a fire, flood or other disaster
- major repairs are needed and it is unsafe or unreasonable to stay, such as structural repairs, subsidence, underpinning works, damp-proofing, staircase renewal or asbestos removal
- major improvements or refurbishment work is needed
- your home is being demolished for redevelopment
Where you might stay
Depending on your situation, you might:
- stay in temporary accommodation provided by us
- move to another council property
- stay with family or friends if this is more convenient
How we will support you
We will:
- inspect your home to assess the problem and decide if you need to move
- find suitable temporary or alternative accommodation if needed
- provide advice and support with moving, storing or disposing of belongings
- arrange removals and storage if required
- help with disconnecting and reconnecting utilities and appliances if needed
- provide a schedule for the repairs
- advise you about claiming on your insurance policy after an emergency
- pay reasonable costs for redirecting your mail, where applicable
For planned work (non-emergency), we will contact you in advance and involve you in the consultation process.
What you need to do
If a full move is required, you will need to arrange to move your belongings.
You will also need to tell us about any specific needs you have, for example disability adaptations or other supports.
Rent payments
If you move to another property temporarily while work is carried out, you will only pay rent for one home. In most cases, you will pay the lower rent.
For example, if the temporary home costs more, you will continue to pay your usual (lower) rent.
If you need to leave your home permanently
You may be entitled to a home loss payment if you have to leave your home permanently.
The current payment is £8,100. This is a set amount and is intended to help with costs such as carpets and curtains. You may also be reimbursed for other costs listed above.
To qualify, you must:
- have been a secure tenant for at least 12 months
- not be able to return to your home after you move out
