Major works are large-scale repairs or improvements we carry out to keep your home safe, secure and in good condition. They help us meet safety standards, prevent long‑term problems and maintain council housing for the future.
Examples of major works
Examples include:
- installing or upgrading central heating
- refurbishing kitchens and bathrooms
- rewiring a home
- structural repairs, such as subsidence or underpinning
- damp-proofing, including chemical damp‑proof course work
- staircase renewal or major internal repairs
- asbestos removal
Before work starts
We will assess your home to confirm what work is needed and how long it is expected to take.
We will let you know the start date in advance.
Before work starts, a Housing Officer will visit you to:
- explain the work and what you can expect
- discuss any access needs
- identify any support you may need
What to expect during the work
We aim to carry out the work while you are living in your home, if it is safe and reasonable to do so.
We will:
- protect your home by using dust sheets and keeping doors closed to reduce dust
- leave work areas clean and tidy at the end of each day
- minimise noise and disruption, especially in areas not being worked on
- keep you updated about work schedules and any changes
- tell you when different trades will start and finish, and when work will pause or resume
- take photos of your home before work begins, if needed
- follow home security procedures and ensure staff can be easily identified by their ID badges and uniforms
- resolve any issues quickly with support from your Housing Officer
Our standard working hours are:
- Monday to Thursday: 8am to 5pm
- Friday: 8am to 4.30pm
How you can help
You can:
- keep appointments
- allow access as needed, and tell your Housing Officer if access is not possible on certain days
- store valuables and breakable items safely
- supervise children and pets during work
- wait until work is complete before judging the results
- complete a post-work survey to give feedback
If you need to contact us
Your Housing Officer is your main point of contact during the work. To get in touch with them, speak to customer services.
Contact your Housing Officer (rather than the workers on site) if you:
- have questions or concerns about the work
- need to change access arrangements
- need extra support, for example if you are elderly or disabled
- want to give feedback or make a complaint
