If you are a leaseholder and shared owner and major works are carried out to your block or estate, your lease requires you to contribute to the cost.
When you will be charged
We will send you an invoice after the works are completed. This will show your share of the total cost, as set out in your lease.
You will usually have been consulted about the works before they start. Refer to Consulting leaseholders and shared owners about major work for details.
How to pay
You must pay major works charges within 14 days of receiving your invoice. We offer several ways to pay.
To make a payment, you’ll need:
- your 10-digit customer account number which starts with 9
- your payment details
If you want to pay your major works charges in monthly instalments, contact us at rentsteam@oxford.gov.uk to let us know. If we have not recorded your instalment plan, you may receive reminder letters from us.
Pay by Direct Debit
Direct Debit is the easiest way to pay. Payments are collected automatically from your bank or building society, and you're fully protected by the Direct Debit Guarantee.
To start paying by Direct Debit:
- download the Direct Debit form
- complete and sign the form
- email it to rentsteam@oxford.gov.uk or post it using the Freepost address on the form
Alternatively, call us on 01865 252758 and we'll set up your Direct Debit over the phone.
Pay online
You can pay the charges by card using our secure online form.
Other ways to pay
If you're unable to pay the charges by Direct Debit or an online payment, there are other ways you can pay, including BACS transfer or automated telephone payment.
If you cannot pay within 14 days
We understand that major works can be expensive. If you do not think you will be able to pay within 14 days, speak to customer services as soon as possible to discuss your situation.
We will consider your circumstances, including your income, and may agree a repayment plan with you.
Interest-free repayment options
We offer interest-free repayment plans to help you spread the cost of a major works bill over:
- 12 months
- 24 months
- 36 months
You will need to pay by Direct Debit on a monthly or quarterly basis.
Independent financial advice
We cannot provide financial advice about how you should meet your service charge payments.
We can explain the repayment options we offer, but any decisions about payment are yours to make.
You may want to get independent financial advice if you are unsure which option is best for you.
