Call B4 You Serve offers a free landlord advice and mediation service for landlords and their agents considering serving notice to tenants.

At Oxford City Council, we value early intervention. If you're facing challenges with your tenants, we're here to assist you.

Reach out to Call B4 You Serve for support with:

  • rent arrears
  • mediation between you and your tenant
  • communication issues
  • finding tenants for vacant properties
  • resolving Housing Benefit and Universal Credit issues

Need information on finding new tenants? Visit our Home Choice Scheme page.

Renters' Rights Act

The Renters' Rights Act 2025 came into force on 1 May 2026 and introduces significant reforms to the private rented sector in England.

Key changes include:

  • the abolition of Assured Shorthold Tenancies (ASTs)
  • the end of fixed‑term tenancies
  • all private tenancies becoming assured periodic (rolling) tenancies
  • the removal of Section 21 'no‑fault' evictions
  • new processes for ending tenancies and increasing rent

For further government guidance visit the Renters' Rights Act overview for tenants pages of GOV.UK.

Contact the Call B4 You Serve Service

Telephone: 01865 252559

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