Have your say - Resident Involvement Strategy 2025 to 2027
We’ve developed a new Resident Involvement Strategy to guide how we work with tenants, leaseholders, and shared owners – and we want your input.
What's the strategy about?
The strategy outlines how we plan to:
- involve residents in shaping services and decisions
- communicate more clearly and transparently
- make engagement and involvement more inclusive and meaningful
You can read a summary below or download the full strategy:
Download the Resident Involvement Strategy 2025 to 2027.
Tell us what you think
We’re collecting feedback through a short online survey.
You can share your thoughts, ideas, priorities, and anything you think we’ve missed.
The deadline for responses is 5pm on Thursday 22 May 2025.
Have your say on the Resident Involvement Strategy
This strategy is a big step towards making our housing services more resident-led. Your voice is vital - and we’re committed to listening and acting.
With your input, together we can build safer, fairer, and more connected communities.
Next steps
Your feedback will help shape how we work with you - and make sure your voice is part of everything we do. A summary of what we heard - and how it’s being used - will be published after the consultation closes.
Together, we can make housing services more transparent, inclusive, and resident-led.
Summary of the Resident Involvement Strategy 2025 to 2027
This strategy sets out how we plan to work more closely with you - our tenants, leaseholders, and shared owners - to make sure your voice influences the way we run and improve our housing services.
Why this matters
After the Grenfell tragedy, the government brought in new laws to make social housing safer, fairer, and more transparent.
The Social Housing Regulation Act (2023) and the new Consumer Standards (2024) require landlords to involve residents more in decisions.
Oxford City Council has committed to doing just that.
What we've learned
We listened to feedback through surveys, a housing roadshow, and the complaints process. You told us your top priorities are:
- building safety
- repairs
- having a say (involvement)
- tackling anti-social behaviour (ASB)
- tenancy management
We’re now acting on what you said.
What's changing
We’re introducing a new way of working with residents that’s clear, open, and meaningful.
Here’s what we’ll do:
Year 1 (2025 to 2026)
- launch a new structure for resident involvement
- support the council’s housing improvement plans
- set up clear and accessible ways for residents to influence services
Year 2 (2026 to 2027)
- review what’s working and what could improve
- make engagement and involvement even more meaningful and wide-reaching
Our goals
- Build a strong involvement framework
- Hear every voice
- Prove it makes a difference
