Series II recommendations: reported November 2025 to January 2026
| Reference | Recommendation | Response | Action |
|---|---|---|---|
| CDG5 | That OCC considers the CDG Series II term of reference for approval (23/11/25) | Accepted (11/12/25) | Adopt TOR and learn from proposed recommendations standards on review |
| CDG6 | That the Complaints Panel progresses to become part of OCC’s involvement approach as based on CDG feedback (24/11/25) | Accepted (10/12/2025) | To recruit residents into and establish a Complaints Panel by the end of Q4. |
| CDG7 | Develop a regular process to review the learning from complaints, casework and service failures, with an emphasis on transparency and sharing learning outcomes with residents aimed at preventing similar issues occurring in the future (18/12/25) | Accepted by ST (08/01/2026) | Building on the anticipated outcomes of the work of residents and staff through the emerging Complaints Panel, we will aim to share learning outcomes from casework and service failures with residents as 25/26 progresses. |
| CDG8 | Re-establish the Building Safety and Compliance Group in Q4 as a high priority for resident involvement and oversight (18/12/25) | Accepted by TH (08/01/2026) | The BSCG will reconvene on 10 March to review Q3’s building safety and compliance performance. |
| CDG9 | Ensure the Tenant and Leaseholder Board is diverse and representative, with clear code of conduct and onboarding processes (18/12/25) | Accepted by PD (07/01/2026) | TLB membership will be reviewed every 6 months by the RI Team, ensuring that any new vacancies are recruited to ensure diversity and representation. The Code of Conduct will be subject to co-design and review by the TLB and onboarding will be evaluated once the TLB is established and the initial training plan has been delivered toward the end of Q2. |
Series I recommendations: reported September 2025
| Reference | Recommendation | Response as of 8 October 2025 | Action |
|---|---|---|---|
| CDG1 | Oxford City Council sets up a new way for residents to have their say, called the Tenant and Leaseholder Board and brings it in gradually through different stages. | Accepted | The Resident Involvement Team will work with the Co-Design Group and other partners to set up and launch the new Tenant and Leaseholder Board by the end of March 2026. |
| CDG2 | Oxford City Council continues to support the Co-Design Group to December 2025, based on a new shared agreement about how the group works and what it will do next. | Accepted | The Resident Involvement Team will create a new Terms of Reference for the Co-Design Group and run group sessions up to Christmas 2025. |
| CDG3 | Oxford City Council (OCC), creates and runs a new community outreach programme to listen to and record the views of under-represented groups across Oxford, helping us understand their experiences as OCC residents and gather their ideas for making things better. | Needs more work before being accepted | The Resident Involvement Team will work with the Co-Design Group and stakeholders to finalise and agree the community outreach programme, ready to run from early 2026 |
| CDG4 | That Oxford City Council creates a clear process to track and report resident suggestions, along with the actions, results, and key themes that come from them, making sure feedback is organised and followed up properly | Accepted | The Resident Involvement Team will create a simple system to track resident recommendations for improving services, share it with the Co-Design Group for their input, and use it to support the work of the Tenant and Leaseholder Board. |
