Resident Involvement Co-design Group recommendations

Series II recommendations: reported November 2025 to January 2026

Table showing Resident Co-design Group recommendations
Reference	Recommendation	Response	Action
CDG5	That OCC considers the CDG Series II term of reference for approval	Accepted	Adopt TOR and learn from proposed recommendations standards on review
CDG6	That the Complaints Panel progresses to become part of OCC’s involvement approach as based on CDG feedback	Accepted	To recruit residents into and establish a Complaints Panel by the end of Q4.
CDG7	Develop a regular process to review the learning from complaints, casework and service failures, with an emphasis on transparency and sharing learning outcomes with residents aimed at preventing similar issues occurring in the future	Accepted	Building on the anticipated outcomes of the work of residents and staff through the emerging Complaints Panel, we will aim to share learning outcomes from casework and service failures with residents as 25/26 progresses.
CDG8	Re-establish the Building Safety and Compliance Group in Q4 as a high priority for resident involvement and oversight	Accepted	The BSCG will reconvene on 10 March to review Q3’s building safety and compliance performance.
CDG9	Ensure the Tenant and Leaseholder Board is diverse and representative, with clear code of conduct and onboarding processes	Accepted	TLB membership will be reviewed every 6 months by the RI Team, ensuring that any new vacancies are recruited to ensure diversity and representation. The Code of Conduct will be subject to co-design and review by the TLB and onboarding will be evaluated once the TLB is established and the initial training plan has been delivered toward the end of Q2.
CDG10	Provide a specific, time‑bound plan for implementing a learning culture—detailing what information will be reviewed, how it will be recorded, and how learning will be shared across departments and with residents.	Accepted	A quarterly performance reporting system will be introduced from April '26 aimed at gathering and presenting evidence of how our services hear and act on the resident voice (feedback/learning/involvement etc). The report will be shared with the TLB each quarter and will inform Oxford CC's Annual Report 25/26 which will be available to all residents.
CDG11	Ensure ongoing cultural change within Housing by improving cross‑department learning, responsiveness, and accountability.	Pending
CDG12	Increase transparency and accessibility of the TSMs and resident surveys, ensuring everyone has equal opportunity to respond (exploring online access for all, clearer caller identification, and mixed‑method options)	Accepted	Likely to be scheduled in April or May, our involved residents will be invited to a presentation on the outcomes of the 25/26 TSM survey as hosted by our contractor Acuity. As we move toward the 26/27 TSM survey we'll invite the TLB to understand and where feasible, input into the survey methodology.
CDG13	Continue the CDG as a formal subgroup of the TLB, especially until the TLB proves fully functional, to continue co‑designing involvement structures and refining engagement approaches	Accepted	CDG to re-convene from Thursday 5 March as a formal sub-group of the TLB for the foreseeable future.
CDG14	Maintain resident‑led scrutiny of involvement, particularly in areas not yet fully covered (community outreach, scrutiny projects, editorial review of resident communications).	Accepted	These subjects will be on the CDG's agenda on 5 March for consideration and forward planning
CDG15	Ensure the TLB remains resident‑centred, with clear responsibilities that do not replace or duplicate the CDG’s role in shaping involvement processes.	Accepted	TLB and CDG term of reference clarifies the roles and responsibilities of each group - although there will be overlaps (i.e. the TLB can commission Involvement and Engagement Groups and Activities) they are designed to compliment each other.
CDG16	Strengthen Involvement communication consistency, including clarity of invitations, avoidance of unnecessary costs (e.g., special delivery), and better coordination of email practices.	Accepted	TLB and CDG term of reference clarifies the roles and responsibilities of each group - although there will be overlaps (i.e. the TLB can commission Involvement and Engagement Groups and Activities) they are designed to compliment each other.

Series I recommendations: reported September 2025

Resident Co-design Group recommendations
Reference	Recommendation	Response	Action
CDG1	Oxford City Council sets up a new way for residents to have their say, called the Tenant and Leaseholder Board and brings it in gradually through different stages.	Accepted	The Resident Involvement Team will work with the Co-Design Group and other partners to set up and launch the new Tenant and Leaseholder Board by the end of March 2026.
CDG2	Oxford City Council continues to support the Co-Design Group to December 2025, based on a new shared agreement about how the group works and what it will do next.	Accepted	The Resident Involvement Team will create a new Terms of Reference for the Co-Design Group and run group sessions up to Christmas 2025.
CDG3	Oxford City Council (OCC), creates and runs a new community outreach programme to listen to and record the views of under-represented groups across Oxford, helping us understand their experiences as OCC residents and gather their ideas for making things better.	Needs more work before being accepted	The Resident Involvement Team will work with the Co-Design Group and stakeholders to finalise and agree the community outreach programme, ready to run from early 2026
CDG4	That Oxford City Council creates a clear process to track and report resident suggestions, along with the actions, results, and key themes that come from them, making sure feedback is organised and followed up properly	Accepted	The Resident Involvement Team will create a simple system to track resident recommendations for improving services, share it with the Co-Design Group for their input, and use it to support the work of the Tenant and Leaseholder Board.

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