Recommendations: reported October / November 2025
| Reference | Recommendation | Response | Action |
|---|---|---|---|
| ASBPRG1 | Inclusive Engagement - Residents wanted to understand and review how we can extend the invitation, so no one gets left behind? A discussion was held around communal computers/access to laptops and then issues of security and maintenance and GDPR. | Partially accepted | Council decision and direction |
| ASBPRG2 | Promotion of how to report ASB - On communication, a resident requested that the Safer Oxford telephone number and email address should be more proactively marketed in the community, not just reliant on tenancy management staff. | Accepted |
|
| ASBPRG3 | Noise App - Residents recommended that an action plan is developed aimed at improving communication and information about the Noise App, to include more support for downloading to be offered to those who are not technically minded and requested that a report is provided on the Noise App use and outcomes. | Accepted |
|
| ASBPRG4 | Policy Wording request - Residents recommended that the wording be improved in the policy around the clear distinction between being homeless and being homeless and anti-social, and more detail around how the homeless are referred for support. | Accepted |
|
| ASBPRG5 | Multi-agency working arrangements - Residents recommended that residents would welcome communication and information across Oxford around how the ASB team works with the Police and other Housing Associations. They would like more transparency to be given to these relationships, and our ongoing leadership on improving those arrangements. | Accepted |
|
| ASBPRG6 | Performance requests - Residents recommended that residents would welcome more information around the internal performance of the ASB team, a report that would include what are the Key Performance Indicators they are working towards, and how successful have they been achieving targets set. | Accepted |
|
| ASBPRG7 | Response times - Residents felt that the target of 3 days to respond to an urgent case seems too long, especially if they have gone to the police and the police have then signposted them to the Council team. Residents recommended that this be reviewed and assessed to see if this can be reduced? | Not accepted |
Discussion within the management team in Community Safety as to feasibility of suggestion. Urgent cases are already triaged immediately to other emergency agencies as required. |
The Committee resolved to make the following recommendations to Cabinet:
- For Officers to explore the feasibility of gathering and analysis of data on protected characteristics of both: individuals complained about through the ASB service, and individuals making complaints through the ASB service. Recognising that some data may be limited in validity, that findings from the collected and analysed data be reported back to the Scrutiny Committee at an appropriate time within the next two years
- That officers set out within the Policy the work the Council is currently undertaking and plans to undertake in relation to proactive prevention of ASB, including actions such as working with youth groups, redesigning areas, and improving coordination between council services
- That there is a clear commitment within the ASB Policy to work collaboratively with Registered Providers in addressing anti-social behaviour, including requesting information from local RPs on levels and types of ASB reports received within their housing stock. This information can then be used to identify patterns, overlaps and gaps between council and RP data, and reporting back on the efficacy of this partnership working and health of relationships with RPs as part of the Council’ wider multi-agency approach to ASB management
