Giving residents a stronger voice
The Tenant and Leaseholder Board is a resident-led group that works with the Council to help shape housing services.
The Board, made up of 15 residents, represents the views of tenants, leaseholders and shared owners, making sure residents’ voices are heard in decisions that affect their homes, neighbourhoods, and communities.
The Board plays an important role in strengthening accountability, improving services, and ensuring the Council meets its responsibilities as a social landlord.
What does the Board do?
The Tenant and Leaseholder Board:
- Represents residents' views - acts as a collective voice for tenants and leaseholders, raising issues, concerns, and ideas on their behalf
- Influences decisions - provides resident insight and challenge on housing policies, service changes, and priorities before key decisions are made
- Supports service improvement - works with council officers to review how housing services are delivered and suggests improvements based on lived experience
- Monitors performance - looks at housing performance information, including Tenant Satisfaction Measures (TSMs), and helps the Council understand what the data means for residents
- Strengthens accountability - helps make sure the Council is open, transparent, and responsive to residents’ feedback
Who is the Board for?
The Board represents:
- council tenants
- leaseholders
- shared owners
Members bring a wide range of experiences and backgrounds, making sure different communities and housing needs are reflected.
How does the Board work?
The Board meets regularly throughout the year.
Meetings are supported by council officers but led by residents.
Members receive information, training, and support to help them take part confidently.
The Board links with other resident groups and forums to gather wider views.
The Board reports as shown in the following diagram:
Plain text version of Resident Involvement Approach diagram
The following decision making bodies feed in to the Tenant and Leaseholder Board:
- Cabinet and Full Council
- Scrutiny Committee
- Housing and Homelessness Working Group
- Director of Housing and Executive Member for Housing and Communities
The Tenant and Leaseholder Board feeds in to the decision making bodies and the resident feedback channels.
The following resident feedback channels feed in to the Tenant and Leaseholder Board:
- Task and Finish Groups:
- Allocations Scheme Review Group
- Leasehold Management Policy Review Group
- Registered Resident Contributors
- Co-design Group
- The Resident Assurance Group
- Building Safety and Compliance Group
- Policy Review Group
- Complaints Panel
- Community outreach activities
Why is the Board important?
Strong resident involvement helps the Council:
- ensure that the resident voice is heard in the decision making on the development of housing services
- meet regulatory requirements under the Social Housing (Regulation) Act 2023
- design services based on what residents need, to improve their experience of housing services
- build trust and stronger relationships with residents and communities by improving how we involve, engage, and communicate with people
For residents, the Board offers a meaningful way to influence change and be part of shaping the future of housing services.
If you are a tenant, shared owner or leaseholder and want to help make a difference, there are different ways to get involved, from sharing feedback to becoming a Board member.
