Category 1 incidents
Category 1 incidents are cases where there is a serious risk to individuals or the peace of the neighbourhood and which may include violence, serious threats of violence or other criminal activity.
The target time for first response is 24 hours. This allows the officer allocated the case to take the appropriate and necessary steps to risk assess the case and ensure the necessary partner agencies are suitably involved.
Category 2 incidents
Category 2 incidents generally concern behaviour such as verbal abuse or persistent noise nuisance. The target time for a response is 2 to 4 working days.
Category 3 incidents
These incidents are generally disputes between neighbours, minor noise issues and the majority of environmental crime. The target time to response to these incidents is 5 working days.
If you are not satisfied with the outcome of the investigation and you have explored the complaints procedure of the organisation you are not satisfied with you can ask for your case to be reviewed under the Community Trigger process.