Once you report a repair, we will assess its urgency and schedule an appointment. We'll either place a repair order right away or arrange for a surveyor to evaluate the work needed. You will receive a written confirmation within three days via post, detailing:
- job number of your repair
- specifics of the work to be carried out
- the target date for the repair completion
- any agreed appointment date
In emergency cases, we will inform you promptly about the repair worker's arrival time.
To simplify the repair process, we offer a repairs appointment system with four time slots for your convenience:
- morning
- afternoon
- all day
- outside school run hours
For larger jobs, we may offer only an all-day appointment to ensure sufficient time for completion.
