For repairs that are our responsibility, you will not have to pay for:
- repairs due to fair wear and tear
- repairs where damage has occurred and a crime number has been provided to us
You will have to pay for repairs if:
- the damage was caused by abuse
- the damage was caused by neglect
- you do not provide us with a crime reference number or refuse to obtain one.
Please note: A URN is a police reference number, it is not a crime reference number and so we cannot accept it.
