• Skip to content
  • Skip to navigation
Oxford City Council home Print Fallback Logo
  • Sign in
  • Register
  • Do it online
  • Translate
  • Newsletter
  • Recycling & Waste
  • Council Tax
  • Parking & Travel
  • Jobs
  • Housing
  • Planning & Building Control
  • Business & Economy
  • Environmental Health
  • Cost of Living
  • Benefits & Support
  • People & Communities
  • Leisure, Parks & Culture
  • Climate Change
  • Council & Democracy
  • Our Approach
  • Oxford's Future
  • Pay for it
  • Apply for it online
  • Report it online
  • Contact us
  • Translations and Interpreting
  • Planned website maintenance
We are currently experiencing issues with some of our systems.

This may affect services across the Council, including processing payments. We're working hard to resolve the issues and will update this message when they've been resolved. Thanks for your patience.

Downloads for Customer Service Standards

  1. Home
  2. Council and Democracy
  3. Downloads for Customer Service Standards
  • Tenancy Sustainment Team Service Standards

    • PDF
    • 111kB
    • Download
  • Homelessness Prevention - Early Intervention Team Customer Service Standards

    • PDF
    • 91kB
    • Download
  • Direct Services Service Standards - Car Parks

    • PDF
    • 47kB
    • Download
  • Direct Services Service Standards - Recycling and Waste

    • PDF
    • 577kB
    • Download
  • Direct Services Service Standards - Motor Transport

    • PDF
    • 47kB
    • Download
  • Direct Services Service Standards - Highways and Engineering

    • PDF
    • 447kB
    • Download
  • Direct Services Service Standards - Council House Responsive Repairs

    • PDF
    • 54kB
    • Download
  • Direct Services Service Standards - Council House Planned Works

    • PDF
    • 47kB
    • Download
  • Direct Services Service Standards - Council House Voids

    • PDF
    • 52kB
    • Download
  • Direct Services Service Standards - Customer Care

    • PDF
    • 49kB
    • Download
  • Direct Services Service Standards - Pest Control

    • PDF
    • 47kB
    • Download
  • Direct Services Service Standards - Parks

    • PDF
    • 501kB
    • Download
  • Direct Services Service Standards - Estates Officer

    • PDF
    • 47kB
    • Download
  • Oxford Direct Services Standards - Streetscene

    • PDF
    • 305kB
    • Download
  • Housing Needs Customer Service Standards

    • PDF
    • 34kB
    • Download
  • Facebook
  • Instagram
  • Twitter
  • YouTube
  • LinkedIn
  • Newsletter

2025 © Oxford City Council

  • Accessibility
  • Translations
  • Contact
  • Cookies
  • Privacy
  • Site map
Designed and Powered by Jadu.
Oxford City Council home