Housing Ombudsman Service Landlord Performance Report documents - Disproportionate burden assessments for digital accessibility

Scope

Accessibility legislation (on legislation.gov.uk website) states 

that public sector websites must publish content in an accessible format, unless doing so would impose a disproportionate burden on the organisation. If that is the case, an assessment of the extent to which compliance with the accessibility requirement imposes a disproportionate burden must be carried out.

This is a Disproportionate Burden Assessment for the following Housing Ombudsman Service Landlord Performance Reports which are in PDF format:

Benefits of making accessible

The benefits of creating accessible versions of these PDFS would be:

  • fully accessible versions for all users to access
  • easily searchable and indexable versions
Burden of making accessible

The documents contain a lot of data and graphics, and it would take a considerable amount of time to reformat and present this as an HTML page or accessible PDF for our website.

Other factors

Also relevant to this decision are that:

  • We are required to make the document available to the public, so the document must be published on the Council’s website
  • Most of the information is already available in an accessible format in our Annual Complaints Performance and Service Improvement reports
  • The document is from a third-party source or organisation
  • We have and will always assist with accessible versions on request
Assessment

We are required by the Housing Ombudsman Service to publish this report that they have provided, alongside our Annual Complaints Performance and Service Improvement report. They have provided the report in a PDF format.

This is how the Housing Ombudsman Service have chosen to present the data that we are required to publish, and we would not want to risk non-compliance by altering their report in design or content.

However, should anyone ask for an accessible version, we would make every effort to provide them with the data included in the report.

Date of assessment

22 September 2026

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