Our service commitments for each channel are:
Online services
For our online customers, we aim to:
- provide access to information about all council services
- provide a webchat service where you can chat to a customer service officer to get an answer to your query
- offer electronic forms for common front-line service requests
- enable most Council bill payments online
Telephone services
For our telephone customers, we aim to:
- ensure 93% of our customers can reach us on the first try on our main service lines
- ensure our officers are available to take calls between the hours of 8am and 5pm Monday to Friday (excluding weekends and bank holidays)
- provide emergency support outside of the above hours including weekends and bank holidays
Face-to-face services
For our face-to-face customers, we will have officers available to meet customers on Monday, Wednesday and Fridays between the hours of 10am and 3pm in the Westgate library on the 2nd floor.
